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Intuit

Solve common errors in the mobile app (Android)

Learn how to solve common errors in QuickBooks Online mobile app for Android.

If you're using the QuickBooks Online mobile app for Android. There's a chance you'll encounter errors when signing in, after upgrading, and after Google Play charges your credit card. In this article, we'll tell you what to do when seeing them.

Sign in

  • Account not entitled. Your QuickBooks Online account subscription might be inactive. Be sure your subscription is active and try to sign in again.
  • Cannot login with valid profile. You might not be connected to the Network or Wi-Fi. Make sure you're in a Network / Wi-Fi coverage area and try again.

Upgrade errors 

  • Linked program no longer installed after update. Restart your device and try again.
  • Sorry, there was a problem saving your data. Uninstall the application. Then reinstall it from the Google Play Store.

Google Play charge error

Error: Google Play charged your credit card. Don't worry. Nothing is wrong with your credit card or subscription. Your purchase was successful and you can still use QuickBooks Online for Android. We'll continue to update your subscription status. You can easily check your status from Settings, then Subscription. Once your subscription successfully updates, you'll see your next renewal date.

If these don’t fix the problem, call support at 800.685.7449. Mon-Fri 6AM-6PM (PST), Sat 6AM-3PM (PST)