A couple of days ago I noticed that my checking account balance is still updating, but the associated transactions aren't downloading to quickbooks. How can I fix this?

kris-neoteriks-c · ‎November 02, 2024

There are no connection errors showing, the transactions are not showing up in For Review, Categorized, or Excluded tabs. I am almost certain that it is not a matter of me finding them, they simply are not being downloaded from my bank connection to quickbooks.

SheandL · ‎November 02, 2024

Hi there, Kris. I’m here to help you with the issue you're experiencing with your bank transactions not appearing in QuickBooks Online.

To get started, could you please share the name of your bank? This information will help us check if there are any known issues on our end and suggest the best course of action to resolve this.

Please know that QuickBooks Online relies on the data provided by your bank. Therefore, I recommend visiting your bank's website to check for any system maintenance notifications or contacting their support team to identify any updates that can affect the data connection between your bank and QuickBooks.

If they don't have one, you can contact our customer care team to check further what has caused this. They have the necessary tools and expertise that will help investigate this unexpected behavior.

Here's how you can contact them:

Sign in with your QuickBooks Online company.
In the upper right corner, click on the Help icon.
Select Search, then click Contact Us.
Write your issue or concern and click Continue.
Choose a way to connect with them.

Additionally, staying organized with your transactions in QuickBooks is essential for maintaining accurate financial records. You can explore the following articles for guidance:

If you require additional help with transactions not downloading in QuickBooks, please leave a comment below, @kris-neoteriks-c. I'll be glad to assist you.

View solution in original post

SheandL · ‎November 02, 2024

Hi there, Kris. I’m here to help you with the issue you're experiencing with your bank transactions not appearing in QuickBooks Online.

To get started, could you please share the name of your bank? This information will help us check if there are any known issues on our end and suggest the best course of action to resolve this.

Please know that QuickBooks Online relies on the data provided by your bank. Therefore, I recommend visiting your bank's website to check for any system maintenance notifications or contacting their support team to identify any updates that can affect the data connection between your bank and QuickBooks.

If they don't have one, you can contact our customer care team to check further what has caused this. They have the necessary tools and expertise that will help investigate this unexpected behavior.

Here's how you can contact them:

Sign in with your QuickBooks Online company.
In the upper right corner, click on the Help icon.
Select Search, then click Contact Us.
Write your issue or concern and click Continue.
Choose a way to connect with them.

Additionally, staying organized with your transactions in QuickBooks is essential for maintaining accurate financial records. You can explore the following articles for guidance:

If you require additional help with transactions not downloading in QuickBooks, please leave a comment below, @kris-neoteriks-c. I'll be glad to assist you.

kris-neoteriks-c · ‎November 02, 2024

Old National Bank

Eman_E · ‎November 02, 2024

It's great to see you back in the Community forum, Kris. I'll further help you bring those transactions back into QuickBooks Online (QBO).

Manually updating your bank account in QBO helps refresh the connection between your bank and QuickBooks. You can refresh the connection to get the latest available transactions.

Here's how:

Sign in to your QuickBooks Online account.
Go to Transactions and select Bank transactions.
Select Update.
If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.

If the issue persists after performing this step, I suggest contacting our support team again. They have the tools needed to review your bank account and further investigate the cause of the issue.

In the meantime, you can manually upload transactions if you want to enter old transactions, can't find your bank, or can't connect it to QuickBooks.

Furthermore, if you have successfully downloaded all your bank transactions, you may want to categorize and match them. This will help make sure your transactions are in the correct accounts when adding them to QuickBooks.

If you have further questions or need additional support with managing your bank, please don't hesitate to contact us. We are here to provide any assistance you need and ensure that your experience with QBO as seamless as possible.

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A couple of days ago I noticed that my checking account balance is still updating, but the associated transactions aren't downloading to quickbooks. How can I fix this?