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Anonymous
Not applicable

A deleted deposit from months ago has appeared after my Company File has been reconciliation.

A deposit from January has somehow been deleted from my Company File and my last reconciliation was in June. How do I fix it?

Solved
Best answer December 26, 2018

Best Answers
JamesDuanT
Moderator

A deleted deposit from months ago has appeared after my Company File has been reconciliation.

You can avoid undoing previous reconciliations on your company file, Danielle.

 

Like Rustler said, you'll want to re-enter the deleted deposit. After that, you can change it's reconciliation status manually. Here's how:

  1. Click Banking at the top menu and select Make Deposits.
  2. Enter the deposit details and click Save & Close.
  3. Click Lists at the top menu and select Chart of Accounts Ctrl + A.
  4. Double-click the bank account to open the register.
  5. Look for the deposit and mark it as reconciled by putting a check mark in the Check Mark column.
    You can use the screenshot below for reference.

After reconciling the transaction manually, you should have a correct ending balance when you do future reconciliation of the account.

 

Let us know if you need more assistance with this.

Capture.JPG

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8 Comments 8
Rustler
Level 15

A deleted deposit from months ago has appeared after my Company File has been reconciliation.

All you can do is re-enter the deposit, undo the recons, and redo them

Anonymous
Not applicable

A deleted deposit from months ago has appeared after my Company File has been reconciliation.

:robotsurprised: Seriously!!! Did I understand that correctly? I have to record the deposit again and then UNDO (delete) EVERY RECONCILIATION  that has been done for this Whole Year?  All the way back to January AND January as well? Even if the deposit was a single item? I can't just reenter the deposit and continue reconciliation from when it was last reconciled?

JamesDuanT
Moderator

A deleted deposit from months ago has appeared after my Company File has been reconciliation.

You can avoid undoing previous reconciliations on your company file, Danielle.

 

Like Rustler said, you'll want to re-enter the deleted deposit. After that, you can change it's reconciliation status manually. Here's how:

  1. Click Banking at the top menu and select Make Deposits.
  2. Enter the deposit details and click Save & Close.
  3. Click Lists at the top menu and select Chart of Accounts Ctrl + A.
  4. Double-click the bank account to open the register.
  5. Look for the deposit and mark it as reconciled by putting a check mark in the Check Mark column.
    You can use the screenshot below for reference.

After reconciling the transaction manually, you should have a correct ending balance when you do future reconciliation of the account.

 

Let us know if you need more assistance with this.

Capture.JPG

Anonymous
Not applicable

A deleted deposit from months ago has appeared after my Company File has been reconciliation.

:womanvery-happy: Thank you so much James. That was so very helpful I appreciate it. You have saved my life from days and days of undoing & redoing reconciliations.

Thanks & Happy Holidays :robotvery-happy:

GingerH
Level 1

A deleted deposit from months ago has appeared after my Company File has been reconciliation.

After checking the transaction reconciled it did not change the ending balance. 

 

Please advise how to remedy this. 

 

Thanks, 

Candice C
QuickBooks Team

A deleted deposit from months ago has appeared after my Company File has been reconciliation.

Good evening, @GingerH

 

Thanks for joining in on this thread. Let me point you in the right direction to get this problem handled. 

 

Since none of the steps my colleague provided worked for you, I recommend contacting our Customer Support Team for further assistance. 

 

Here's how: 

 

  1. Go to the Help menu. 
  2. Hit the QuickBooks Desktop Help option. 
  3. Tap the Contact Us button/hyperlink. 
  4. Enter the question and click Let's talk
  5. Scroll down and select Get a callback

 

It's that easy! 

 

Keep us updated on how the call goes. We're always here to lend a helping hand. Take care! 

BGUS
Level 1

A deleted deposit from months ago has appeared after my Company File has been reconciliation.

Amazing! This is exactly what happened to my book and it solved instantly by following your instructions. Thank you so much!!!

jeanbiverly_
QuickBooks Team

A deleted deposit from months ago has appeared after my Company File has been reconciliation.

Hello, @BGUS.  

 

We're delighted to hear that the steps shared by my colleague assisted you in performing the reconciliation process.   

 

If you have any further concerns about QuickBooks Desktop (QBDT), please don't hesitate to post them here in the Community. Our main priority is to help. Have a great day!

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