A deleted deposit from months ago has appeared after my Company File has been reconciliation.

Anonymous · ‎December 23, 2018

A deposit from January has somehow been deleted from my Company File and my last reconciliation was in June. How do I fix it?

JamesDuanT · ‎December 26, 2018

You can avoid undoing previous reconciliations on your company file, Danielle.

Like Rustler said, you'll want to re-enter the deleted deposit. After that, you can change it's reconciliation status manually. Here's how:

Click Banking at the top menu and select Make Deposits.
Enter the deposit details and click Save & Close.
Click Lists at the top menu and select Chart of Accounts Ctrl + A.
Double-click the bank account to open the register.
Look for the deposit and mark it as reconciled by putting a check mark in the Check Mark column.
You can use the screenshot below for reference.

After reconciling the transaction manually, you should have a correct ending balance when you do future reconciliation of the account.

Let us know if you need more assistance with this.

View solution in original post

Rustler · ‎December 24, 2018

All you can do is re-enter the deposit, undo the recons, and redo them

Anonymous · ‎December 26, 2018

:robotsurprised: Seriously!!! Did I understand that correctly? I have to record the deposit again and then UNDO (delete) EVERY RECONCILIATION that has been done for this Whole Year? All the way back to January AND January as well? Even if the deposit was a single item? I can't just reenter the deposit and continue reconciliation from when it was last reconciled?

JamesDuanT · ‎December 26, 2018

You can avoid undoing previous reconciliations on your company file, Danielle.

Like Rustler said, you'll want to re-enter the deleted deposit. After that, you can change it's reconciliation status manually. Here's how:

Click Banking at the top menu and select Make Deposits.
Enter the deposit details and click Save & Close.
Click Lists at the top menu and select Chart of Accounts Ctrl + A.
Double-click the bank account to open the register.
Look for the deposit and mark it as reconciled by putting a check mark in the Check Mark column.
You can use the screenshot below for reference.

After reconciling the transaction manually, you should have a correct ending balance when you do future reconciliation of the account.

Let us know if you need more assistance with this.

Anonymous · ‎December 26, 2018

:womanvery-happy: Thank you so much James. That was so very helpful I appreciate it. You have saved my life from days and days of undoing & redoing reconciliations.

Thanks & Happy Holidays :robotvery-happy:

GingerH · ‎June 02, 2023

After checking the transaction reconciled it did not change the ending balance.

Please advise how to remedy this.

Thanks,

Candice C · ‎June 02, 2023

Good evening, @GingerH.

Thanks for joining in on this thread. Let me point you in the right direction to get this problem handled.

Since none of the steps my colleague provided worked for you, I recommend contacting our Customer Support Team for further assistance.

Here's how:

Go to the Help menu.
Hit the QuickBooks Desktop Help option.
Tap the Contact Us button/hyperlink.
Enter the question and click Let's talk.
Scroll down and select Get a callback.

It's that easy!

Keep us updated on how the call goes. We're always here to lend a helping hand. Take care!

BGUS · ‎April 30, 2024

Amazing! This is exactly what happened to my book and it solved instantly by following your instructions. Thank you so much!!!

jeanbiverly_ · ‎April 30, 2024

Hello, @BGUS.

We're delighted to hear that the steps shared by my colleague assisted you in performing the reconciliation process.

If you have any further concerns about QuickBooks Desktop (QBDT), please don't hesitate to post them here in the Community. Our main priority is to help. Have a great day!

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A deleted deposit from months ago has appeared after my Company File has been reconciliation.