After importing a QBO file into my credit card account, none of the Vendor names came through, why?

I'll make sure you can categorize your credit card account transactions in QuickBooks Desktop (QBDT), @ElHaze. This way, you can reconcile them accordingly.

Web Connect issues can sometimes due to files from the bank are incomplete or there are changes on their end that needs your attention.

Before you start troubleshooting, I would encourage you to create a backup of your company file and make sure you're using a supported version of QBDT.

You'll first have to check if your bank changes how they support QuickBooks, they'll notify you. Sign in to their website and check your messages. If you see any messages about changes, follow the instructions. 

Then, check the QBO file you downloaded from your bank. Make sure you've mapped the vendor names correctly and re-import them to QBDT. To avoid duplicates, you'll have to delete or exclude those incorrectly downloaded ones.

Once you're done, go ahead and review and match your bank feed transactions. This will keep your account accurate and updated. For the step-by-step guide, please see this article: Categorize Bank Feed transactions in QuickBooks Desktop.

Also, I'd recommend reconciling your credit card account every month. This will help you monitor your expense and vendor transactions and detect any possible errors. To learn more about this process, you can check out this article: Reconcile an account in QuickBooks Desktop.

Let me know in the comments below if you have other banking and reconciliation concerns and questions about managing imported credit card transactions in QBDT. I'll gladly help. Take care, @ElHaze.

The problem is not with my bank or the bank's file.  I was only able to partly solve my original problem by entering the vendor name that was "downloaded as" into the "payee" tab and then click "add".  But the problem now is that after entering the "recongnized as" vendor name into the "payee" tab (AND after going into the "Add more details" page and clicking on "Save and add to register") I still don't see QB matching that same vendor when I download the next QBO file from my bank.  That same vendor is coming up in the Bank Feeds in the "Unrecognized" page and I'm having to manually enter their name into the "Payee" tab and then click "Add" on every single one.  And this is happening when I import a different QBO file from a different date range. 

Thanks for keeping us updated, ElHaze.

Since you've confirmed that everything is working on your bank's end, you can perform some basic troubleshooting steps to further isolate the issue. You may start by switching the banking modes in QuickBooks Desktop:

1. Go to the Banking menu.
2. Hover over Bank Feeds, then select Change Bank Feeds Mode.
3. In the Bank Feeds section, choose Classic mode (Register mode).
4. Import the .qbo file again.

However, if the same thing happens, you can follow the additional procedures in this article: Fix Web Connect import errors.

I'm also adding this article to help manage your downloaded banking transactions and keep your accounts up-to-date:

• Add and match bank feed transactions
• Reconcile an account

Fill me in if you have any other concerns or further questions. I'll always have your back.

Your answer unfortunately did not help my situation.  What worked for QB to remember and recognize a vendor in a future transaction was to be in Advanced Mode of Bank Feeds and then when entering information in the Unrecognized page for each unrecognized vendor, I clicked on "Add more details" (from drop down list on "Add) and after everything there looked correct, I clicked on the lower left corner tab called "Create Rule for this transaction" and it is on this page that it was critical to not only enter the Rule Name but most importantly enter the Description as appropriate.  For example, with Amazon purchases every purchase came with unique number/letter combos following the vendor name (like - "Amazon U4khjt") so to create a description that  "contains" the word Amazon or "begins with" Amazon allowed the following purchases to be recognized instead of unrecognized.  Other vendors, other modifications and descriptions were necessary to enable QB to recognize them with future transactions.  Hope that makes sense and is somehow helpful to someone else.