American Express Business Checking QBO Support is broken

Hi there, menotti.

I appreciate you for sharing the steps you did to fix the issue. I can also see how important it is to show all the details from the imported transaction. Please note that we've received a similar issue about the missing descriptions for transactions from AMEX. I'll route you to the right support team to assist you further on this matter.

I recommend contacting our QuickBooks Support Team as they're the best support group for such inquiries as they can request account information. This allows them to document your concern and see the number of affected users on the said issue.

Here’s how to get in touch with them:

1. Log in to your QBO account.
2. Click the ? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us.

 Please check out our support hours to ensure we can address your concerns promptly.

In case you need steps on how you can review your imported data by matching or adding them to avoid duplicate ones, you can read this article: Categorize online bank transactions in QuickBooks Online.

You can always add a comment below if you have any other concerns about managing bank data in QBO. I'm always here to help you further, menotti. Take care!

Thanks, I've already done this about a month ago. Is there an ETA on a fix? Both companies are pointing fingers at one another.

Hello, menotti.
 

I understand the importance of resolving this issue promptly, so that you can import your bank transactions with complete details.
 

While there's no ETA for the fix, I can assure you that our product engineers are actively gathering more information for further investigation.
 

Once you've successfully imported all your bank transactions in QBO, you can scan through this article on how you can match your bank and credit card statements: Reconcile an account in QuickBooks Online
 

Please don't hesitate to leave a comment below if you have more QBO concerns. I'm here to support you 24/7. Take care!

I have been having this issue for over a year and like the previous person had stated American Express and QBO point the finger at each other.  

And those directions don't do anything.  It takes a lot longer to get through the bot chat then you think. 

Thanks for joining this thread, michellek-norths.

QuickBooks relies on the information your bank sends. Since you're not receiving critical metadata details for transactions, I'd recommend continuing to get in touch with our Customer Care team.

They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:
 

1. Use the (?) Help icon.
2. Enter your question or topic in QB Assistant. It will provide options for you to get answers. You can also use the Search tab to enter keywords.
3. If you can't find answers to your questions, type "Talk to an expert" into QB Assistant, or if you're on the Search tab, select Contact us.

Be sure to review their support hours so you'll know when agents are available.

If there's any questions, I'm just a post away. Have a wonderful Thursday!

Hi there,

I am not trying to be rude but with constant non answers, it is frustrating when you are supposed to get someone who is an "expert" can't even fix this and then no communication at all.

Here is the problem with all the replies you all send out.  I am pretty sure a lot of us know do do the instructions that you tell us to do. Which I certainly do.  

The real issue is that QBO "never" has the answer to the syncing question.  I opened a ticket last year and nothing happened and no contact back or anything.

I opened another ticket on 6/19/25 and I get an email stating it was resolved which it wasn't. So another "new" ticket was put in. I then get on a chat today and the person couldn't help me and said that a ticket was put in yesterday because this issue is with quite a few people.  

I have done everything to try and resync back to American Express and the only thing I get from QBO is that "tickets" are being submitted.  I constantly get the pointing fingers back and forth from American Express and QBO.