After multiple attempts we were able to reconnect our QB 2022 Pro Desktop to  AMEX Credit Card Accounts to the new American Express QBDT Provider.  (The trick was to Sign in with Primary Account on QB side, Disconnect the Intuit Account, Relogin to the Intuit Account, and then Connect the new AMEX QBDT provider.  Prior to this only the American Express Delegate Provider would offer to connect but fail to associate with the account).

However now we have a new problem.    The balances on the QB side are fire and all transactions are proper.  But in Bank Feeds the balance on the American Express side is exactly the negative amount of the QB balance.  In the attached screen shot, the balance on both ends should be 182.40 (positive amount)

On the AMEX Web site it also shows the correct balance due of 182.40.

How do we fix it so that both balances match?  This was fine before the disconnect/reconnect of the AMEX bank feed

I'm having the same problem. We have 2 Amex accounts. I was able to reconnect through bank feeds selecting American Express QBDT but I can't view any transactions. Where do I go to view transactions?

Let me chime in and provide some tips to get these balances to match, and you're able to view transactions in QuickBooks bank feeds, @EarlyAP and @Acct144.

Before anything else, I’m delighted that you've finally reconnected your Amex accounts in QuickBooks Desktop bank feeds.

@EarlyAP Since all your transactions are correct, you can try updating your QuickBooks to the latest release to examine and help narrow down the issue.

Here's how:

1. Go to the Help menu and select Update QuickBooks Desktop.
2. Click Update Now, then tap Get Updates.
3. Close and reopen your QuickBooks after.
4. Select Yes when asked.
5. When the installation finishes, follow the on-screen instructions.
   

After initiating the process, please go to Bank Feeds and check your balance. If they still aren’t a match, you can utilize the Verify and Rebuild Data tools to resolve any data damages in your company files.

@Acct144, have you selected the Download Transactions button located under your Account Information? If not yet, you can press the said option to view your entries. Otherwise, you’ll want to perform the troubleshooting above (updating QuickBooks and rebuilding your company file data) to sort this out.

On the other hand, you need to contact our Banking Support team if the issue persists. Our representatives can check this further and find more solutions.

I’m adding these resources to get more insights on how to manage online banking transactions in the program:

• Download bank feed transactions in QuickBooks Desktop
• Add and match Bank Feed transactions in QuickBooks Desktop

I’ll be here anytime to assist if you have any other banking concerns. Just let me know in the comments below. Take care and have a good one!

Updated the release already and Verify/Rebuild (Zero errors).   The balance shown in bank feeds for the bank side shows as mirror negative of the actual balance shown in QB (which is correct and matches the balance reported on the credit card bank web site also).   It is just in the bank feeds screen of QB where this issue appears (Things were fine before the disconnect from the old AMEX provider and connect to the new)

I appreciate you taking steps to resolve the balance concerns with Amex and QuickBooks, as well as returning to the forum and clarifying your concern. Since the problem remains, I'll direct you to the appropriate support team to assist you further on this topic.

I suggest contacting our QuickBooks Desktop Support Team, they have the tools to pull up your account in a secure environment and be able to investigate the cause of the discrepancies and get the balances to match between the bank and QBDT.

Here's how:

1. Press F1 to open the Help window.
2. From the search icon, type Contact Support.
3. Click Contact us at the bottom part.
4. Give a brief description of your issue and click the Search button.
5. You'll be routed with How to connect with a QuickBooks expert and you choose which one is best for you.

Lastly, you can open this article to see the instructions on how you can reconcile and the steps that you need to resolve any issues you may encounter while doing the process: Learn the reconcile workflow in QuickBooks.

You're always welcome to reply to this thread. Just ping me if you have other concerns with bank transactions and with QuickBooks in general. I'd be glad to back you and your business, JES10. Keep safe and have a nice day!

I am the Admin and I can log  into Bank Feeds and I can download the AMEX charges. My colleagues, who are Basic Users, can log into Bank Feeds and they can allocate transactions AFTER the Admin has downloaded, but the Basic Users CANNOT do the AMEX downloads.  Is there anyway that the Basic Users can do the AMEX downloads OR is it only the Admin who can do it?

It's nice to see you here in the Community space, @CB2011.

Yes, there's a way how a Basic user can do the AMEX downloads in QuickBooks Desktop. You'll want to edit their user access and ensure you select Full access in the Sensitive Accounting Activities. Let me guide you on how:

1. Sign in as the QuickBooks Admin.
2. Go to the Company menu, select Setup Users and Passwords, and then Set Up Users.
3. Choose the user, then select Edit User, and click Next.
4. In the Sensitive Accounting Activities, tap the Full Access button, and click Next.
5. Tap the Finish button once complete.

Check out this link for more information: QuickBooks Desktop Users and Restrictions.

Once the user has access to downloading bank transactions, you may refer to this article on how to add and match bank feeds transactions in QuickBooks Desktop: Add and match Bank Feed transactions in QuickBooks Desktop.

Keep me posted if you have clarifications when managing users or other questions. I want to make sure it will resolve. Take care.

Any resolution? I’m getting negative numbers as well

It’s such a joke that Intuit can’t explain or solve this. I gave up. Came on here over a month ago. Everyone basically having the same problem and no one from Intuit has given a solution.

Like I said over a month ago, been downloading multiple card transactions for years. As of March 31, can’t do it. 

So frustrating 

@jn5300 Unfortunately neither Intuit nor AMEX has a solution for the mirror negative reported numbers since the change of the banking feed.

(I have seen this previously happen for Chase as well several months back so I doubt it is an AMEX issue.  When you disconnect an account from a bank feed and attach it to another, this issue seems to occur)

Waiting for Intuit to provide a fix.

My issue (which seems a bit different than yours) is also unfixed with no timeline. I have to manually download QBO files for Amex for each card to reconcile. Also worked perfectly until March 31st and the great QBDT refresh. 

We want you to come across a different experience than this, jn5300 and EarlyAP.

Let me route you to the correct support to ensure one of the agents will fix the issue with the negative numbers. You can contact them through the Help menu. Here's how;

1. From the Help section, select QuickBooks Desktop Help.
2. Hit Contact Us.
3. You can enter negative balance on the bank feeds page as your keywords.
4. Click Continue.
5. Select either Chat with us or Have us call you.

When the issue is resolved, you can pin this reference as your guide in balancing your bank accounts: Learn the reconciliation workflow in QuickBooks.

Feel free to post in the forum whenever you have concerns with your bank feeds.

Good Morning 

This is still not working for me i have had to keep downloading & pushing the transactions through but this upgrade still does not work

I was able to re-establish the new AMEX QBDT bank feed as admin.  However, no other user can access this bank feed. It gives them a pop up stating "You do not have the access to perform this action.  To complete this, request for access from your Primary Admin".  I have verified that this user has a role specifying full Bank Feed access.  Nothing changed with this user.  She was able to download all transactions prior to the update. 

How do I grant other users the ability to use the bank the AMEX QBDT bank feed?

Hi there, HD007.

Thank you for visiting the QuickBooks Community. I also appreciate you for providing detailed information about your concern. Let's perform some steps so your user can access your AMEX bank feed in QuickBooks Desktop smoothly.

The user's error seems related to an Intuit account that's used to access the connected Intuit services like QuickBooks Payments, Payroll, direct deposit, etc. Please note that utilizing an Intuit account is not the same as using your QuickBooks company file user ID. Your QuickBooks company file user ID gives you access to basic features like creating an invoice or paying a bill. While Intuit Account user ID is used to access any Intuit account such as mentioned above. In this case, the pop-up message isn't connected to a user role in QBDT. 

I suggest that your user submit a request to you for access to the Intuit account. Once you accept the request, your user will be able to access all of the related services through their Intuit account. As a result, the user can now use the updated AMEX bank feed. 

For additional information and how to perform the process, you may refer to this article to your user and recommend completing step one: Set up access between QuickBooks Desktop and connected Intuit services. Once done, you'll have to accomplish step two.

Lastly, you may refer to this article as a future reference that will help you run a specific report to view all roles and user permissions in QBDT: Create and manage users and roles in QuickBooks Desktop Enterprise.

Keep me posted if you have other questions about managing your bank feeds in QBDT. I'm always here and ready to assist, HD007. Have a great day!

It wasn't very clear on what to do if the user is already created and already has an Intuit user ID, but I was able to figure it out from the links you attached.  There was no way for the user to request access.  I went to the Intuit User Management and sent her a request.  Once she accepted, she was then able to do the bank feed.  

It's was a bit confusing too, because the Quickbooks data base file it references is a test database we use and she is not a user in that database.  But, it works now so thank you for your assistance and expertise because  I would have never figured this on my own!

**SOLVED**

On behalf of my colleague, @HD007, you're welcome.

The QuickBooks Community will always be around to lend you a hand any time you need guidance.

I'll be around if you need further assistance with any QBDT-related tasks. I hope you have a pleasant day ahead. Keep safe always.

Chase allows a direct import of our accounts with them.

SVB (ha) also does.

We USED to be able to import AMEX.

Why the sudden change. And WHY (as always) does come up with a work around that is FAR MORE FIDDLY THAN A DIRECT IMPORT???

It is always the "bank" never QB. I am very tired of this type of "support"

Same boat here. Tried all of the same things to no avail.

QB is also clueless as to how to fix this. 

Supposedly an 'update' is coming May 19 to 'fix' the problem.

I am reluctant to delete ALL feeds (when I have some that still work) to repair one that doesn't work.

This sounds to me like a typical QB 'fix'. 

TERRIBLE customer/product support.

So tired - used to work fine -now i can download it once or twice and then it doesn't download anymore. Go ahead and disconnect reconnect, multiple duplicates. fix for an hour - rinse and repeat - GET YOUR SH*T together intuit.

This DOES NOT WORK!! After two months is STILL does not work. Intuit REFUSES to even try to use Express Web Connect + because I guess it is just too hard for the programmers to figure out. THIS IS A DISGRACE! Quicken ( I know they are different ) was able to anticipate this change and were ready for it when it came. Intuit seems to be very incapable of doing anything!

I sure feel your pain. They just dinged me for the $599 renewal fee yet I still can't connect to Amex; instead having to manually download QBO files for each Amex card I have. Not sure why this is taking so long!!