I hear your sentiments, @safoglio. I'm here to provide troubleshooting solutions about AMEX bank feeds not working in QuickBooks Desktop (QBDT).

I suggest ensuring you have connected to the correct American Express (AMEX) Credit card account to continue downloading the latest transactions from online banking services. You'll have to select  American Express Card QBDT since the bank feed for American Express @work isn't available now, and we're working with American Express to fix this.

If you haven't refreshed your connection for Express Web Connect already, please follow the steps outlined in this article to ensure the latest transactions will be automatically downloaded to your bank feeds: Refresh your connection for Express Web Connect online banking.

If everything is accurately selected, I suggest contacting our Technical Support Team. I understand you've already reached out to them. However, it would be best to contact them again. They have the tools to look into your account and perform a screen-sharing session to investigate this behavior further.

We're always here in the Community to help if you have other questions about managing bank transactions in QBDT. We're just around to help. Stay safe.

Support has nothing to say.  I am on QB Enterprise Professional and the American Express QBDT does not work.  I get a message saying to try in a few hours 7500.  It does not work in a few hours.  I have tried connecting to the AE Website and downloading a statement but that does not work.  Can someone please tell me how to download the information from American express to the feeds?  This started to happen the moment I upgraded QB to the 2024 edition so I am thinking that is the problem.  

You'll have to connect your American Express first to download the information from your Amex to the bank feeds, @Carolexx. Let me provide information below about the error message and how to resolve it.

To start with, error code 7500 indicates there's a permission issue with your Intuit Account. When performing a bank feeds download, you must sign in as the primary admin for the Intuit Account connected to the company file. You can follow the steps listed below.

Step 1: Find the primary admin in the product information window.

1. Open your QuickBooks company.
2. Press Ctrl + 1 or the F2 key to view the Product Information window.
3. Look for the Primary admin email located in the Intuit Account Information section.

Step 2: Before you connect your bank feeds again, make sure the correct user ID shows in your company file.

1. Go to Company, then select My Company.
2. Make sure the correct user ID is shown in the upper right corner. 

The user ID must match the email from Step 1. If not, the primary admin needs to download the bank feeds, or you can sign out and sign back in with the correct user ID.

Once verified, reconnect your AMEX account for bank feeds in QBDT and download your information from American Express to the bank feeds.

Furthermore, explore these articles for guidance on adding and matching your bank feeds transactions, as well as reconciling your bank and credit card statements:

• Add and match Bank Feed transactions in QuickBooks Desktop
• Reconcile an account in QuickBooks Desktop

I want you to know that I'm here to further assist you with any questions you have about connecting your bank account and downloading information from the bank feeds. Just utilize the comment section for a quick reply.

Your saying every time I want to download the monthly transactions from bank feeds, our CFO, who is considered the "admin" will have to take time from her busy day to hop onto QB and sign in, download the feeds?  She designated me to enter all the transactions, reconciliations, reports, and actually all but payroll in Quickbooks, but you're now telling me she will have to take time out of her busy day to do the downloads every month or provide me with the credentials to do this myself which I'm sure is what will happen and is what is happening to everyone with this same problem.  Whose brilliant idea was this? 

I have the same issue from years ago with no solution.  I want one of the delegated users (who do not have full access) to use the QBDT option and it seems like QBDT is only available to admin user.  So we have to use the other amex bank feed option (not qbdt) which can be delegated, but we prefer to use qbdt (If it can be delegated).  Glad someone else is posting about this now !!!!!!!!!!!

This has been a nightmare since January 2025.  For whatever reason, one of our AMEX cards won't update.  The main cardholder login is used and even when we disable and re-establish the connection, it shows connection successful but won't download transactions.  Support says it's AMEX fault.  AMEX shows where they have authorized 3rd party access and throws it back to QB.  This is exhausting.  We've been on with support over 5 times now with no success, and their newest solution is to start a new company file.......really?!  Our other AMEX card is working fine and downloads transactions perfectly.  We've even created a new credit card account to link to, and still no success.  We have over 500 transactions on this card monthly and to now have to manually enter would be inefficient.  We have to reconcile this card daily due to the number of transactions.  PLEASE tell me someone has figured this out!

We had exact same issue.  I finally gave up and manually download the transactions. 

Many years ago, I used to download the transactions to my desktop than load them back into QuickBooks.  I don't remember the procedure but if this is what you are doing, can you explain the process to me...step by step so I can start doing it this way.  Thanks.

We don't want you to have this perception, RonFriedmanCPA. I just want to clarify what user access you clicked, because the assigned to a user affects the functionalities you can access.

There are different user roles you can give to your users to help them access the bank feed feature in the program, all you need to do is to check the description in the role list. 

I added article for you to check if you want to learn more about how you can create and manage users and roles in QuickBooks Desktop Enterprise: Create and manage users and roles in QuickBooks Desktop Enterprise.

Additionally, you can also check this article if you want to check how to buy more licenses to QuickBooks Desktop when you need them: Add a user license to your QuickBooks software.

We understand how crucial it is for your operations to run smoothly, HD007. It sounds like you've already tried several troubleshooting steps. Allow me to help you, so you can successfully download AMEX transactions.

Here's the guide for you:

1. Download bank feed transactions in a test company file.
2. Check if the file from your bank works with QuickBooks.
3. Refresh the connection with your bank.
4. Create and merge accounts.
5. Turn off and activate online banking again.

If you want to check more details about fixing Bank feeds errors in QuickBooks Desktop, here's the link you can click: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop. 

We want to make sure all your concerns are fully addressed, if you still have questions related to QuickBooks. Please feel free to reply on the thread.