American Express QBDT Error 591

I'm here to help you fix the bank error 591 for your American Express Business Account, @NUMBERS3.

Error 591 can be caused by the following:

• Bank server
• Damaged company file
• Damaged QuickBooks

To verify what causes the error, you can log in to your AMEX bank through the web. If successful, you can return to QuickBooks Desktop (QBDT), create a sample company, and then set up your AMEX bank account.

If you still encounter the same problem, you can return to the original company file and run the verify and rebuild tool. After that, you can set up your AMEX bank again. 

If the issue persists, you can repair your QBDT.

In case you need guidance when reconciling an account in QBDT, you can check out this article: Reconcile an account in QuickBooks Desktop.

Please hit the Reply button if you have a follow-up concern regarding bank error 591. I'll be there to assist you.

American express qbdt stopped working mid november.  It no longer connects, I disconnect and tried to reconnect but it no longer connects, amex said QuickBooks connection times out.  American said it's a QuickBooks issue and QuickBooks support is saying it's an ongoing issue.

Can someone confirm if anyone is able to connect or this is a problem from everyone. 

Thanks 

Hello there, @MikeinFl1.

Let me share an update regarding the concern about American Express not working on QuickBooks Desktop. Currently, there is an issue with American Express when used in conjunction with QuickBooks Desktop (QBDT). Rest assured that our Developer team is continuously working on resolving this issue.

I suggest contacting our Customer Care team to resolve the issue. They can add you as an affected list of user. Here's how: 

1. Open your QuickBooks. 
2. Go to Help, choose QuickBooks Desktop Help/Contact Us. 
3. Select Contact Us. 
4. Write a summary of your issue and click Continue. 
5. Sign in to your Intuit account, select Continue, then Continue with my account.

• If you don't already have an account, Create a new one.

      6 . We'll email you a single-use code. Enter your code and select 

   Continue.

• If you have multiple accounts, choose the one you want to use and then Continue.

        7 . Select to chat with us or Have us call you.

Please note that for QBDT Pro, Premier, and Plus, you can contact them from M-F from 6 AM to 6 PM. For QBDT Enterprise, you can contact them any time, any day.

I'll leave the following article about bank feeds that you can use for future reference:

• Add and match Bank Feed transactions.
• Deactivate Bank Feeds for an account.

I appreciate your patience in this kind of matter. Don't hesitate to contact us if you have further questions regarding bank feeds in QBDT. You can always get back to us.

Please post a timeframe for resolution of this issue.  It doesn't seem to be worth all of the trouble to go thru the steps you mention since you also say you are working on this issue.  When do you anticipate it will be fixed?

Hello JG888, 

Thank you for chiming in! For now, there is no status update as to the timeframe. But I encourage you to call in and be added to the list of affected users, as my colleague mentioned above. That way, you will be emailed immediately as soon as the issue is resolved.

If you have any other concerns, feel free to voice them! My team and I are here to help! See you later. 

Hey @JG888, @NUMBERS3,

If you are getting the QBDT Error 591 when trying to sync your American Express account, you are not alone. Many users have reported this issue on the Community Forum. The error means that there is a problem with the connection between QuickBooks and American Express. There are some possible solutions that you can try, such as updating your bank sign-in information, disconnecting and reconnecting your account, or contacting American Express support at [phone number removed]. You can find more details and steps on how to do these in this article:

https://quickbooks.intuit.com/learn-support/en-us/banking/error-591-when-connecting-to-american-expr...

Hi Sasha.  When I contacted desktop services yesterday, they can't just add me to the list and have to go through troubleshooting procedures first and get information on log files.  It's too busy of a time of year for this.  Is there not just an easier way to get added to the list without jumping through all of these hoops?  Can you provide any type of timeframe at all?  Do you feel it is going to be days, weeks, months?  We have to make critical decisions on how we are going to handle American Express transactions if the data is not going to come thru via QBDT.  Thanks

Hey there, @JG888.

I was looking through our investigations for this concern. As of now, any previous investigations that were opened, have been closed. With that said, you'll need to contact our support team so they can conduct further troubleshooting steps, then if needed, they can open a new investigation for you. 

I understand this is a busy time of the year, and it's not always convenient to contact support for troubleshooting purposes. However, please understand that this is needed for a new investigation to be opened. 

I'm only a reply away if you have any additional questions or concerns. Take care, and have a great day!