AMEX and Chase Cards not Updating

We understand the frustration of not having this function as expected and the importance of resolving it as quickly as possible, @FROG2.

I've checked here on our end, and we currently have an ongoing investigation about Chase Bank's not syncing with QuickBooks. Our product engineers are doing their best to fix this as soon as possible. 

In the meantime, I suggest reaching out to our Customer Support Team. This way, you'll be added to the list of affected users and receive further updates through email. You can have them add you to the investigation number (INV-78465).

Here's how:

1. Go to the Help menu.
2. Click the Search tab.
3. Press Contact Us at the bottom part. 
4. Enter "Chase credit card account is not updating in QuickBooks" in the What can we help you with? box.
5. Click Continue.
6. Select Chat with us or Have us call you.

Additionally, for your American Express account issue, may I know if you received a specific error code? Any information can help us determine the root cause of the problem and know the best steps to take.

I'm also sharing these resources below to give you more insights on what to do if transactions are not updating and fixing banking errors in QBO:

• Fix bank errors in QuickBooks Online
• What to do if bank transactions won’t download or there's a bank error

Once the transactions are in, you can now categorize and match them in QuickBooks. It is to make your data accurate.

I'm looking forward to hearing about this being resolved. Let me know if you have other banking concerns, and I'm always here to help. Take care.

Thank you for your speedy response, Maybelle. Unfortunately I was already signed up to receive updates for both the AMEX and Chase issues and I find it difficult to believe that it is a priority to fix the AMEX issue when it has remained unsolved for the past 9 months and that does not bode well for me for the Chase account either.

I'm having this issue with my chase card, it only syncs partial transaction. Please let me know how to fix it. 

@sunnyaloha 

Try opening your QBO account on any private/incognito browser.

I appreciate you letting us know, sunnyaloha. Allow me to provide necessary fixes when managing missing online bank transactions in your QuickBooks Online account.

In QBO, the program is dependent on the entries downloaded from your Chase account. To ensure recent transactions are synced to QuickBooks, we can manually update your bank connection to help refresh its online connectivity. To do this:

1. Go to Transactions from the left menu panel and click Bank Transactions.
2. Then, click Update.

Once done, compare all the transactions from your banking statement to the entries downloaded in QBO. I'm also including this reference for more detailed insights: Bank errors and missing transactions in QuickBooks Online.

However, if the issue persists, I recommend contacting our Customer Care Team to help review your account and further investigate missing bank transactions in your file.

Furthermore, you can manually upload your bank transactions to your QBO account as a workaround. To do this, you'll have to download the transactions from your bank's website in a CSV file format. Then, import these transactions into your account.

Once everything comes in handy, it’s best to regularly review and reconcile your accounts to ensure they always match your bank and credit card statements.

If there’s anything else you need further assistance managing bank transactions in your account, feel free to leave them in the comments below. Keep safe.