Anyone else having issues with scheduling a payment with a vendor?

Hello, @Michele67a.

I can help you identify the cause of an error message received when scheduling a payment with a vendor.

To determine if the browser problem is related, we will perform a few troubleshooting steps. Your web browser may be experiencing a problem with obsolete or corrupt caching files. Start by opening an incognito window on your QBO account. Based on your browser type, please refer to the keyboard shortcuts below:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

If this works, clear your browser's cache. Use one of these links depending on your browser:

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

 For future assistance that will surely be useful for you, please check this article: 

• Run reports in QuickBooks Online
• Customize Reports in QuickBooks Online

If you have more questions about any QuickBooks-related concerns. Feel free to comment down below. Take care!

I have cleared cache and cookies several times

Thanks for getting back to us and performing the troubleshooting steps shared by my colleague, Michele67a.

Usually, clearing the browser cache and accessing QuickBooks Online to a supported browser can help verify and rectify the error message. 

Since the issue persists, I recommend contacting our phone or chat support team. They have tools to investigate the cause of this and provide additional solutions to fix the problem. I've included the steps to contact support below. 

1. Go to the Help (?) icon at the top.
2. On the Assistant tab, click Talk to a human.
3. Enter "unable to process scheduled payment" in the Type something field, then click the Send icon.
4. Click on I still need a human.
5. Select Get help from a human.
6. You can either select Chat with us or Have us call you.
   

I appreciate your patience as we work through this. If you have any other concerns or questions about managing your vendor transactions, please don't hesitate to add a comment below. I'll be glad to help you out.

@Michele67a 

You can signup for a separate Melio account with more features for free to integrate with QBO.

https://affiliates.meliopayments.com/quickbooks

You can also get $100 as cashback to pay the first bill.

https://affiliates.meliopayments.com/cashback

I have spent hours on the phone - no luck - that is why I came here. Very disappointing that QB went to a new bill pay without fully testing.

I am having same issue.  I tried around noon EST today and again at 1600 EST.  "Payment Can't Be Scheduled.  We can't schedule this payment at this time".  I've tried multiple vendors and get the same message.

@lmckie 

Use a workaround as I mentioned before. You can use it as the backup option and it's a free app.

I am having the same issue. Last night i was able to pay couple vendors and right after that, I can't pay anymore. Same error message.

When QuickBooks suddenly stops working when making payments, there are things we can do to resolve it, sajayrai. 

Before we proceed, I want to confirm if you have already attempted the troubleshooting steps that were shared by your colleague, Ariell. If you haven't done so yet, I recommend following those steps. This can help in resolving the issue you're facing with making payments.

As advised, let's use a private browser or an incognito window upon logging in to your account to isolate this. This prevents your browser from storing additional cache files. 

• For Chrome, press and hold Ctrl + Shift + N
• For Firefox, press and hold Ctrl + Shift + P
• For Safari, press and hold Command + Shift + N

To improve the browser's performance, you can clear the cache and temporary internet files. Additionally, using compatible browsers with QuickBooks Online can also help optimize performance.

If you have already tried those steps and they didn't work, please consider contacting our Support Team for further investigation. 

1. Within your QBO account, go to Help in the upper-right corner.
2. In the Search tab, click Contact us.
3. Enter a brief description of your concern.
4. Click Continue.
   

You can run the Transaction List by Date report to get an overview of all payments made to a specific vendor throughout the year. To do this, go to the Reports menu and enter the report name as Transaction List by Date. Additionally, you can customize it according to your needs.

If you have any further questions or concerns regarding making payments with a vendor, please don't hesitate to reach out. I'm here to assist you further.

I am not using a browser but the Quickbooks Online desktop application.  I was able to schedule payment for two vendors, but trying for 3 others and keep getting that error.  It appears that it is checking some field which it does not like (e.g., Date Due field or the Bill Date).  I have tried the "help' and was with the customer service person for an hour and they were not able to figure out the issue (and unfortunately we got disconnected).  The customer service from couple days ago, gave me a 800 number and it was for bill.com.  The person on the call said that he is getting a lot of these calls but bill.com does not service Quickbooks Online anymore.

I am a new user of Quickbooks Online (just two days ago migrated from Desktop).  I feel like Desktop was much more stable than the Online version.  Please let me know if you have any other suggestions.  Thanks.

I feel like Desktop was much more stable than the Online version. Please let me know if you have any other suggestions.

Consider switching back to QB Desktop.

I may if the problems persist with online version.

I recognized the urgency of getting this resolved and being able to schedule payments again, @sajayrai.

Thank you for your efforts in trying out the workarounds to resolve the issue. I understand you have already contacted our Customer Care Support team. I recommend contacting them again. They have access to tools that can securely examine your account and provide guidance on the following steps to resolve the problem.

Here's how: 

1. From the Search tab, click Contact Us.
2. Enter your question and select Continue.
3. Review and select from the following: Have us call you or Chat with us.

Please check out available hours to ensure your queries are addressed promptly.

Click the Reply button if you need help managing your vendor transactions or any QuickBooks-related concerns. The Community always has your back. Take care always.

I am having the same issue.  Support said it a major system wide problem for over a week.  

This software roll out should have never happened until tested by real life users.

Issues:

Software does not recognize mailing addresses that the United States Post Office uses.

Can't pay bills without entering email addresses,  which my customers do not want. 

Can't pay multiple bills to same vendor in a single payment. 

I brought these issues up in the first few days of its roll out. Still has not addressed these issues.

I want back to using my banks free Bill pay and just mark the bills as paid in QBO.

Very disappointed with this software.  

I too have been having this issue for over two weeks. I've spent countless hours on the phone with "Customer Support" to no avail.

QB, when will this be resolved??

We have $100,000 of payments due today and are getting the same error. We've spent 5 hours on calls with QBO and the best answer we have gotten is "I guess try again tomorrow, we don't know why this is happening." Not acceptable and has seriously frozen our business! 

We have been having this issue for two weeks! After countless hours of calls, we received an email today that saying this is part of an ongoing investigation issue that has been escalated to the product engineering team. They are making good progress but cannot provide a date or workaround (paraphrasing).

Yes, it is totally unacceptable and we have not been giving a viable solution.

I know this doesn't help you but I hope QB is looking and notices the numerous posts about this issue and FIXES IT POST HASTE!!

@cnicran @Bhailey77 

Use a workaround as I mentioned before. You can use it as the backup option and it's a free app. It's possible they have been in the process of migrating their current bill payment features to Intuit Billpay. I'm not surprised they probably took another 4 weeks to complete it.

Having the same issue for 2 weeks! Paying for an elite but nothing is really helping in terms of QBO support. The service is frustrating and given that there are a lot having the issues and affecting the business, we are not having progress on this feature! I talked to a support staff just last week and they have advised that this was banks limit so the payment where declining, after reaching out to the bank , the bank then told us it was on QBO limit, been trying to figure out ways since last week to resolve this as there seems to be no help for QBO itself and they are not able to figure out what's wrong with their system!

I was told by support desk that the software is functioning as designed and there is no issues with the software even though I am having errors.  I decided to cancel my subscription and went back to Quickbooks Desktop a week ago.

same, I just spent an hour waiting for support but nothing solved this.

they said that $7800 was already a big amount for their system, so this feature is not working for us.

@ejlaccounting 

Why don't you use the backup option as I mentioned earlier?

it's my client not wanting to use it. he wants QBO, not my decision

Did they ever resolve this issue for you? We are having the same problems.