Bank account vs. Paypal bank issue

Hey there, @duplikat.

Let me help you match your PayPal balance to your actual account in QuickBooks Online (QBO). 

Since you already sync your PayPal account to QuickBooks, the program will automatically download up to 90 days worth of transactions from your live account.

If you made an actual bank transfer from PayPal to your other bank, then this should be categorized too in the bank register. This way, it would match the actual bank balance.

However, if you only create a dummy PayPal account and use the transfer feature to record the payment under one bank, then you need to delete each transaction in QuickBooks. 

This way, both of the bank balances will be matched to your actual statement. Here's how:

1. Go to the Accounting menu and look for the PayPal account. 
2. Select View register.
3. Look for the transfer transactions and click them to expand the view.
4. Choose Delete and select Yes to confirm.

Once done, this should now show the actual balance in your PayPal account. 

For the downloaded PayPal transactions, you have to match them to invoices you've created inside QuickBooks. 

If your customers pay their invoices using PayPal, then these are the ones you should be matched. For more details, you can check this article: How to review downloaded bank and credit card transactions and put them in the correct accounts.

In case you match the wrong transactions or categorize them into the wrong account. Don't worry. You can make changes after your review. Here's how to undo, unmatch, or move downloaded transactions to another account.

Additionally, you can reach out to your accountant for further guidance in handling your accounts in QuickBooks. This way, we can ensure your books are accurate.

Just tag my name in the comment section if you have any other concerns or questions. I'll get back to you as soon as I can. Stay safe.

Thank you @ReymondO 

I have tried deleting transfers as you mentioned, however it's increasing my paypal balance instead of decreasing it....! I'm completely confused I'm afraid and don't really know what I'm doing :( Is it best for me to just delete the paypal sync instead?

Thanks for following up with the Community, duplikat.
 

Since you're receiving unexpected results after deleting transfers, I'd recommend working with an accounting professional. They'll also be able to assist with identifying if you should delete your PayPal sync.

In the event you're in need of one, there's an awesome tool on our website called Find an Accountant. All ProAdvisors listed there are QuickBooks-certified and able to provide helpful insights for driving your business's success.
 

Here's how it works:

1. Visit our Find an Accountant webpage.
2. In the Find an expert in section, choose what you're looking for, then use your search field to enter a City or ZIP code.
3. Hit Search.
   
4. Browse through the results and find one that works best for your business. You can click each ProAdvisor's profile to learn more information about their services.
   

Once you've found an accounting professional, they can be contacted through their Send a message form:

1. Use the available text box to introduce yourself. Be sure to include details about which services you're looking for.
   
2. Enter your info in the Your name, Your email, and Your phone number (optional) fields.
   
3. Select Send message.
   

You'll additionally be able to find many detailed resources about using QuickBooks in our help article archives.

Please don't hesitate in sending a reply if there's any questions. Have a wonderful day!