Bank feed transactions are approved then don't show on the bank balance

Hi there, @adam_harris.

I know how important it is to have control over your bank transactions in QuickBooks Desktop. Let me help you sort this out. 

First, QBDT will auto-check all transactions with a match on the list. Second, there might be a bank rule created. To verify if there is, here's how:

1. Go to the Banking menu, and then select Bank Feeds.
2. Click Bank Feeds Center, and then choose Rules in Bank Feeds window.
3. In the Rules List window, you can highlight the renaming rule if you'd like to modify it.
4. You have to options from the Action column, they're Delete or Edit. 

You can also turn off the auto-check status through the QuickBooks Preferences. Here's how:

1. Click Edit at the top menu bar and choose Preferences.
2. From the left panel, click Checking and go to the Company Preferences.
3. Under Bank Feeds section, disable the options for Create rules automatically and Always ask before creating a rule.
4. Hit OK.

To make sure the downloaded transactions go to the right accounts, you can add and match them.

You'll want to reconcile them to ensure they're accounted for correctly and make your books accurate

Let me know if you have any other bank feed concerns or if you have other questions in mind. I want to make sure I've got you covered. I'll get back to you as quickly as I can if you need further assistance.

Thanks, but this wasn't very helpful. This is happening with transactions that aren't rule based. Even if a transaction disappears that is rule based, there are no rules that tell it to delete and do nothing with it. 

Thank you for getting back to us, adam_harris.

Let's check and investigate why your approved transactions aren't showing in QuickBooks Desktop.

We can use the Audit Trail report to check if the transactions are modified or deleted.

Like this: 

1. Go to Reports on the top menu.
2. Choose Accountant & Taxes.
3. Select Audit Trail.
4. Enter the date period when you approved the bank transactions.
5. Once done click on Refresh.

If the transaction hasn't been modified and you still can't find it, check your other bank accounts in QuickBooks. It's also possible that it was added/linked to your other account.

You can also run the Verify and Rebuild Utility tools in QuickBooks Desktop. This way, we'll know if there are any possible data damage issues.

I've also added these articles to guide you in efficiently reconciling your accounts in QuickBooks Desktop: Reconcile an account in QuickBooks Desktop.

Please don't hesitate to reach us back for other banking concerns. I'll be happy to assist. Have a great weekend!

The transactions don't show up in the audit list. I have removed auto match and deleted all rules, yet it is still auto matching. These continue to not show up in my accounts when I add or approve them from the feed. These items also will not let me change the account associated with them before adding/ approving. 

Hello adam_harris!

Thanks for the reply. I'll share some steps that you can perform so we can fix this.

It could be that there's a problem with your company file that's why the downloaded transactions are still auto-matching but not showing up on your accounts. I suggest you run the verify and rebuild tool if you haven't done it yet. This can detect any issue and will fix it.

Follow these steps:

1. Choose Window then Close All.
2. From the File, select Utilities, then Verify Data.
3. Wait for it to load.
4. Go back to the File, select Utilities, then Rebuild Data.
5. Click OK when you get the message "Rebuild has completed".

If there's a prompt to create a backup file, simply follow the on-screen to complete it.

Another tool you can use is the QuickBooks File Doctor. This will scan both the software and your company file to fix errors.

Once everything's good, you can review this article if you need detailed steps on how to reconcile your accounts: Reconcile an account in QuickBooks Desktop.

Do you have any other concerns about your bank transactions? Let me know and I'll lay down some guides again. I'll also help you out again if you need to record some other entries in QuickBooks.