Bank feeds failing saying the product is not registered

SCSVCS · ‎April 16, 2021

I have QB Desktop Pro Plus 2018 and I have been using the banking feeds for a while now. I went to import the Web connect file and now I am getting an error message that says "You cannot use Bank Feeds because QuickBooks has not been registered. Solution: Go to the help menu and click on Register QuickBooks". The problem is that when I go to the help menu, there is no option to register QB. I have this product registered since I installed it. How can I fix this?

JenoP · ‎April 16, 2021

Let's make sure that we sort this out so you can import your banking transactions, SCSVCS.

I'll also give you the steps that can resolve license and registration issues in QuickBooks Desktop. Here's how:

Close QuickBooks.
Download the most recent version (1.4.0.0) of the QuickBooks Tool Hub to get the best result when using the tool. Save it somewhere you can easily find it
Open the file you downloaded (QuickBooksToolHub.exe).
Follow the on-screen steps to install and agree to the terms and conditions.
When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
Select Installation Issues, then click 3371 Error Fix.
Click OK.

Once done, open QuickBooks and check if you can already import the Web Connect file.

You can also manually delete the registration or entitlement file. Here's how:

Open the Windows Start menu.
Type in "Run" into the search and open Run.
Type C:\ProgramData\Intuit\Entitlement Client\v8 and then Enter. If this doesn't open a folder, enter C:\ProgramData\Intuit\Entitlement Client\v6 instead.
Find EntitlementDataStore.ecml. Right-click on it and select Delete.
Click Yes to confirm.

Once done, open QuickBooks and your company file and register it again.

After successfully importing the bank transactions, here's an article that 'll guide you in assigning categories to them: Add and Match Bank Feed Transactions in QuickBooks Desktop.

Don't hesitate to reach out to us again if you need more help with this.

View solution in original post

JenoP · ‎April 16, 2021

Let's make sure that we sort this out so you can import your banking transactions, SCSVCS.

I'll also give you the steps that can resolve license and registration issues in QuickBooks Desktop. Here's how:

Close QuickBooks.
Download the most recent version (1.4.0.0) of the QuickBooks Tool Hub to get the best result when using the tool. Save it somewhere you can easily find it
Open the file you downloaded (QuickBooksToolHub.exe).
Follow the on-screen steps to install and agree to the terms and conditions.
When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
Select Installation Issues, then click 3371 Error Fix.
Click OK.

Once done, open QuickBooks and check if you can already import the Web Connect file.

You can also manually delete the registration or entitlement file. Here's how:

Open the Windows Start menu.
Type in "Run" into the search and open Run.
Type C:\ProgramData\Intuit\Entitlement Client\v8 and then Enter. If this doesn't open a folder, enter C:\ProgramData\Intuit\Entitlement Client\v6 instead.
Find EntitlementDataStore.ecml. Right-click on it and select Delete.
Click Yes to confirm.

Once done, open QuickBooks and your company file and register it again.

After successfully importing the bank transactions, here's an article that 'll guide you in assigning categories to them: Add and Match Bank Feed Transactions in QuickBooks Desktop.

Don't hesitate to reach out to us again if you need more help with this.

Alvarado 2022 · ‎March 21, 2022

It help me a lot !!! Thank you very much

Tognar · ‎April 21, 2022

Following these instructions I was left with un-activated QB, and then had to re-activate via online chat wherein I was told the reason for the issue was I had to update my credit card and pay the new annual subscription fee. So basically this is the way QB has made it impossible for me to use software that I already paid for unless I give them 330/year. Feels like bullying tactics to me. I was suddenly left with unusable software unless I paid up.

drjohnhelmer · ‎May 03, 2022

yeah this company is a joke just trying to find ways to drain as much money out of us as they can

Temp420 · ‎December 06, 2022

Wait till you find out that the Bank Feeds only working for 3 years in any desktop edition is an artificial limitation created by Intuit.

Literally they break the Bank Feeds connection on every edition after 3 years as a force to upgrade.

Mike Ankney · ‎July 23, 2025

I renewed my subscription a month or 2 ago. It is active. So why am I getting this message

GianSeth_A · ‎July 23, 2025

Hello, Mike. Since you renewed your subscription but are still receiving the prompt "You cannot use Bank Feeds because QuickBooks has not been registered," I recommend following the exact steps provided by my colleague using the QuickBooks Tool Hub and manually deleting the entitlement file.

If the issue continues after following those steps, contact QuickBooks Desktop Support. Your license or registration needs advanced backend troubleshooting that only they can do to restore your Bank Feeds access.

Here's how to reach them:

Go to Help, then select QuickBooks Desktop Help.
Select Contact Us.
After that, briefly explain your issue, click Let's Talk, and then choose how you want to get in touch.

To learn more about the best time to reach out to our Live Support Team, refer to the following link: Contact QuickBooks Desktop support.

Let us know if you have further questions. We're here to help you along the way.

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Bank feeds failing saying the product is not registered