"Bank of America-New" Bankfeeds not pulling up all accounts

You'll want to contact our Live Support team for updates regarding the bank feeds not pulling up all accounts, KSchadel.

They can look into this further and suggest alternatives to help you with your bank transactions. Here’s how to reach them:

1. Go to Help, then select QuickBooks Desktop Help.
2. Select the Contact Us button.
3. Enter a brief description of your concern in the What can we help you with? Field and click Continue.
   
4. If you don't have an account, select Create a new account.
5. From there, select Continue and Continue with my account.
6. We'll email you a single-use code and make sure to input the number.
7. If you have more than one account, choose the one you want to use and Continue.
   
8. Select a method of connection (Chat or Callback). 

I also recommend checking the support hours to know the best time to contact them at your convenience.

Let me share this link that will guide you in managing your bank transactions in QBDT: Set up or edit bank accounts for Bank Feeds in QuickBooks Desktop.

Please don't hesitate to post a reply if you have any other concerns related to QuickBooks. I'll be glad to help you out. 

I have done everything I can to get this corrected. I even did a chat with a rep for over an hour who CLEARLY was using ChatGPT... honestly, I've done all of this already. I exhaust every possible opportunity before calling and then reach out here after I call. It's like no one knows how this works or no one cares enough to truly find the root issue and fix it. This impacts our organization hugely... I wish there was an ACTUAL remedy. 

There is no way that I am the only person affected by this. Does anyone else have this issue? If so, what are you doing to remedy it? I think it's an issue on the Bank of America side, but I can't get anyone at BofA to provide any in-depth support. The last person I spoke with at B of A said "they are no longer supporting web connect or using .QBO files." Which royally messes me up... how do I get transactions into QBD without that?! 

I was considering switching to Bank of America because this is happening with my current bank, Citizens. You can't even download QBO files. So thanks for the heads up. For now I'm use a PFD converter to get QBO files from the PDF bank statements. Maybe that'll help you. 

I have the same issue to Citizens Bank. They don't even give you QBO files anymore. I was just about to switch to Bank of America so thanks for the warning. I've been using a PDF - to- QBO converter website to get the data from my bank statements. Maybe that'll help you. 

I had the same problem, after a call with QB support who told me i needed to contact BOA and four hours wasted later found out that the relationship between Quickbooks and BOA is no longer.  Meaning the set up for Bank Feeds for Bank of America - New will never work again.  What's even more upsetting is that the QB support team doesn't even know this.  I switched to QB three years ago and at first loved it.  Between this latest bank feed issue as well as shipping to their new Shipmanager, I'm frustrated at the steps backwards my company is taking every day to play catch up in our processes. What used to be time saving features of the software are no longer their. I wish that QB would listen and fix what needs fixing. They certainly make enough money to be able to do so. 

This has actually been resolved and ended up not being a Bank of America issue, but a background mapping issue in QuickBooks Desktop. After about 3 weeks I was connected with Michael in the triage team and he was actually able to help me resolve this. Email me at [email address removed] and I will forward your information on to Michael. He is incredible and I'm sure would reach out to help address your connection issue as well. 

This has actually been resolved and ended up not being a Bank of America issue, but a background mapping issue in QuickBooks Desktop. After about 3 weeks I was connected with Michael in the triage team and he was actually able to help me resolve this. Email me at [email address removed] and I will forward your information on to Michael. He is incredible and I'm sure would reach out to help address your connection issue as well.