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Level 1

Bank Reconciliation QB Desktop

Using QB Desktop Pro 2020. I use bank feeds to auto match my bank transactions. I had to leave the reconciliation and now when I select "matched" in the recon, nothing happens. All the lightning bolts are gone from all the matched items. How do I re-trigger the matching so I don't have to manually match each item on the bank statement?

6 Comments 6
QuickBooks Team

Bank Reconciliation QB Desktop

Good day, JamieW1.


I'd like to welcome you to the QuickBooks Community.


We can match the downloaded bank transactions by going to the Banking menu. Then, click Bank Feeds and then select the Bank Feeds Center.


Here's the link on how to add and match Bank Feed transactions in QuickBooks Desktop.


We can perform some troubleshooting steps if you're unable to match them. Go first to the Window menu then select Close All. Once done, you can follow these steps:

  1. From the File, select Utilities.
  2. Click Verify Data and wait for it to load.
  3. Go back to the File menu, Utilities then Rebuild Data.

Also, make sure to keep your QuickBooks Desktop updated. Please check these articles for more details:

Please post again here if you have more questions. Stay safe!

Level 1

Bank Reconciliation QB Desktop

I tried all of these steps.  My QB is always up to date, but I also double checked that.  Still nothing happens when I try to selected "matched" in the reconciliation.  It just sits there and cannot match the transactions.  This happens any time you do not complete the recon the very first time you match if you leave the recon and come back to it.  It automatically clears all the matched items and you cannot match them again.

QuickBooks Team

Bank Reconciliation QB Desktop

I appreciate the steps you've performed trying to fix the issue, @JamieW1.


Since the behavior continues after trying the troubleshooting steps, I encourage reaching out to our Support Team team. This way, a representative can review the root cause of the error and can investigate this further.


Here's how:

  1. Select QuickBooks Desktop Help from the Help menu.
  2. Click Contact Us.
  3. Type in a short description of your concern, then Continue.
  4. Choose a way to connect with support.

I'm sure that an agent would be happy to assist you with any questions that you have. For more details about our support availability, refer to this article: Contact Support

I'm also adding these articles to learn more about reconciling an account and how to fix beginning and ending balance issues:

I'd appreciate if you can update me on how it goes or if you have any questions. I want to make sure this gets resolved. 

Level 3

Bank Reconciliation QB Desktop

I have the same question.  Sometimes, the bank is a day or two late when they post your bank statement online.  When you run a matched transaction to reconcile, sometimes it will match a transaction with a lighting bolt for  a check that got cashed after the statement but the check was dated before the end of the statement.


How do you re-enable those lightning bolt matches so that when we go to reconcile the next month, it will be matched vs trying to manually find that check again?


Bank Reconciliation QB Desktop

Thanks for giving that detailed information about your concern, JonL.


At the moment, the option to re-enable those lightning bolt matches is unavailable. In the meantime, you may need to manually find that check again for you to match. 


We recognize that each company has unique needs, and I can see how these features would benefit and empower your business. That said, I recommend sending this request straight to our product engineers through feedback. Sharing features and options that you would like implemented is how our engineers look for new product updates.


To send feedback, here's how:

  1. Go to the Help menu at the top.
  2. Select Send Feedback Online.
  3. Click Product Suggestion.
  4. Choose a feedback type and product area on the QuickBooks Feedback window. 
  5. Enter your suggestion or feedback, name, and email address (optional).
  6. Once done, click on the Send Feedback button.


Our developers periodically update and release new features. They might change how this works in the future. To be updated with our latest news and updates, including product improvements, I encourage you to visit the What's New section on your QuickBooks Desktop account or open this link to view our product update blogs.


For future reference, here's a helpful article with the steps needed in balancing your books and regularly reviewing your accounts: Learn the reconcile workflow in QuickBooks.


Please know that I'm only a post away should you have any questions. Have a great day.

Level 3

Bank Reconciliation QB Desktop


Thank You!

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