Bank Transactions are not working for two accounts from the same bank

Welcome to the Community space, @Terry_ALE.

I'm here to share some insights and steps that can help you sync your bank transactions in QuickBooks Online (QBO).

One of the reasons for the inconsistent sync of transactions in QBO is if one of the credit card accounts was connected to more than one QBO company. Ensure that your credit cards are connected to only one QBO company.

If the issue persists even after verifying, you can consider updating your bank connection to ensure you have the latest transactions. 

Here's how:

1. Select Banking.
2. Press the blue tile for the specific bank account and click Update.
3. If prompted, enter your Multi-Factor Authentication (MFA) credentials within 2 minutes and select Continue update.

4.  

When this doesn't resolve the problem, I recommend reaching out to our Customer Support team. They're equipped with tools that can help you with this matter.

As a workaround, you can manually upload transactions from your bank account to QBO.

Furthermore, I'm adding this helpful article as your reference in categorizing your uploaded transactions in QBO: Categorize online bank transactions in QuickBooks Online.

Return to this post if you have other concerns about uploading your bank transactions in QBO. I'll be here to lend a hand.

We appreciate you for returning to this thread, Terry_ALE. Allow me to share some information about syncing credit card accounts in QuickBooks.

To clarify, are both credit cards under the same login credentials? If this is the case, this is how it works on the new system update.

When we use two credit cards with the same login credentials under one QBO company, we can only sync them one at a time. Then, we'll need to go back to the other account to access them.

In addition, here is an article to help you effectively review and customize your transactions in QBO: Categorize online bank transactions in QuickBooks Online.

Don't hesitate to reply to this thread if you have additional queries about your credit card accounts in QuickBooks. We're here for you 24/7.

When we use two credit cards with the same login credentials under one QBO company, we can only sync them one at a time. Then, we'll need to go back to the other account to access them.

###

This is a recent change.  Up until a few weeks ago this was not the case.  I had credit cards with the same login info syncing to the same QBO company.

Thanks for elaborating your credit card concern further, @Terry_ALE. I'll share more information to ensure the syncing process works, then route you to our experts.

You'll want to check with your Financial Institution if there are any changes in how they integrate or send back data to QuickBooks.

If there are no changes made, I highly suggest contacting our Support Team. They can examine the setup and connection to narrow down the issue. This way, an appropriate resolution will be provided. I'll show you how:

1. Go to the Help icon and choose Search.
2. Click the Contact Us button and enter your concern.
3. Press Continue.

Note our operating hours so you can contact us at your convenience. For other ways to reach us, refer to this article: QuickBooks Online Support.

If you'd like to import entries into the program, check out this guide: Manually upload transactions into QuickBooks Online.

I'm adding some references to review bank transactions and match them to the statement:

• Categorize online bank transactions
• Reconcile an account

Let me know how the communication with our experts goes. If you have any other banking concerns, don't hesitate to add them below. I'll be here to help you out.