I appreciate you joining this thread and looking into the issue, Leahm. Let me give you some updates.
At present, the status of the banking updates investigation is still in progress. I recommend contacting our Banking Support to add you to the list of affected users and to determine the main root of the issue, as they have the tools to pull up your account in a safe environment and will give you a fix. Once added, you will receive email notifications for every update.
Here's how:
- Click the Help icon.
- Select the Search tab. Then, Contact Us.
- Choose a general topic where your concern falls. Or, click Ask about something else.
- Explain your issue in words. Once done, tap Continue.
- Pick how you want to connect with us: Chat or Callback.
In the meantime, you may download the transaction from your bank and manually import it into QuickBooks to continue managing your taxes. Here is a step-by-step guide on manually importing the transaction.
- Go to Transactions and select Bank Transactions.
- Select the Link Account dropdown and choose Upload from the file.
- Choose either Drag and drop or Select files and select the file you downloaded from your bank. Then, click on Continue.
- In the QuickBooks account dropdown, select the account you want to upload the transactions and click Continue.
- Follow the onscreen instructions to match the columns on the file with the correct fields in QuickBooks, then click Continue.
- Select the transactions you want to import and click on Continue.
- Confirm the selection by clicking Yes.
- Finally, click on Done.
In addition, refer to this article to help you match and balance your books.
Please feel free to reach out if you have any other banking questions. I am here to assist you. Stay safe.
