Good work for doing the necessary steps, LindaJo.
Let's also check the Bank Account Quick report. This will help us look for recent transactions that may have cleared or uncleared intentionally. Here's how:
- Click Lists, then go to Chart of Accounts.
- Select the affected bank account.
- Go to Reports, then click QuickReport.
- Select Customize Report.
- In the Columns list on the Display tab, tick the Clr box, then OK.
- Compare transactions on the report with the status in the Clr column to identify transactions that are cleared or uncleared.
If you find one, follow these steps:
- Click Lists, then go to Chart of Accounts.
- Double-click the affected bank account to open the register.
- Find the transaction and the field with a check mark to clear or unclear the transaction.
- Click Record.
You can also check this reference on how to find reconciliation discrepancies (Mac) for more information.
Although, if everything looks good and the figure is still wrong, I'd suggest reaching out to our technical support so an agent can take a better look at this. Here's how:
- Visit our website.
- Select QuickBooks Mac Desktop.
- On the Contact Us page, select a topic, then click Start a Message.
Once it's fixed, you can reconcile the bank account again.
Feel free to visit us if you have other concerns. We're here to help you out.