Can anyone else mobile deposit or move money between accounts right now?

I'm here to assist you with the issue you're having with mobile check deposits in your QuickBooks Online (QBO) app, @15wheapres.

When using mobile check deposits with QuickBooks Checking, ensure it is fully activated, as it isn't available to all customers. If you're eligible, you'll see the option to Deposit checks when you click Get Money.

It's also important to confirm if you meet the requirements for deposit before depositing your check. Let's note that all checks must be in your name, endorsed by you, and drawn on a bank account in the US or a US territory.

There are also specific types of checks that QBO doesn't accept, such as:

• Non-demand deposit account (post no debits)
• Credit card check
• Line of credit, home equity, or a brokerage check
• Foreign checks (routing number not registered by the American Banking Association)
• Traveler's checks
• Savings bonds
• US Treasury checks
• 3rd party checks (not payable to you)

If you meet the criteria above and the issue persists, reinstall and install the mobile app. This way, you can refresh the stored data and start QuickBooks in a clean slate.

On the other hand, if your mobile deposit is fully activated and unable to perform your tasks, I suggest contacting our support team. They are available every time on Mondays to Fridays from 6 AM to 6 PM PT:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's Talk.

I'm adding this article that tackles managing and adding bank deposits for future guidance in case you need it: Add a bank deposit in QuickBooks Online mobile.

I'm only a reply away on this thread if you have further queries on mobile deposits. The Community is also available 24/7 to assist you. Let us know how it goes. Have a good day!

It doesn’t even give me the option to mobile deposit or transfer money from envelopes. Only option I have is to wire transfer

If you are eligible, you can have the option to mobile deposit or transfer money from envelopes, 15wheapres. I'll explain this further to help you comprehend better.

As my colleague mentioned, it's essential to note that not all customers have access to mobile deposits, so it's crucial to ensure that this feature is fully activated for your account. If you are eligible, you can see the Deposit checks option when you click on Get Money. Before depositing your check using this method, it's essential to verify that you meet all the requirements for deposit.

If you have the option of mobile deposit or transferring money from envelopes and already performed the troubleshooting steps given above, I suggest reaching our support team to assist you more with this. To contact, here's how:

1. In your QuickBooks Online company, click Help (?) at the top right.
2. Choose or type Contact Us.
3. Put your concern, then hit Let's Talk.

Moreover, you can also move money from one company to another in QBO if you have more than one business and need to transfer funds from one to the other in the future.

To facilitate money transfers, activate this thread and post another query. We are here to assist you.

I know how to do it too, I’m saying it does not give me an option to do those things. I uninstalled and reinstalled the app and still will not give me the option to mobile deposit or transfer funds. 

I can sense the urgency of this matter, Wheapres. Since the option to mobile deposit is still not showing even after trying the available troubleshooting steps, I recommend contacting our support team for further assistance. They have the tools to investigate the issue and offer additional troubleshooting steps.

To contact our support team, please log in to your QBO account using a web browser. Then, follow the steps below to get in touch with them.

1. Go to the Help menu at the upper right.
2. Select the Search tab.
3. Choose Contact Us at the bottom of the screen.
4. In the Ask about something else section, enter your concern.
5. Hit on Continue and choose a way to connect with us.

Our customer service hours for Plus, Essentials, and Simple Start are Monday through Friday from 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT. Advanced support is available any time, any day. 

Additionally, you can refer to this article to learn about the features of the QuickBooks Online mobile app and how to record a bank deposit.

• Compare mobile app features
• Add a bank deposit in QuickBooks Online mobile

This thread is always open if you have other matters to discuss. If you require help recording mobile deposits and reconciling your transactions in the QBO mobile app, get back to me in this conversation by clicking the Reply button. I want to ensure that all of your concerns are taken care of.

I still can not mobile deposit. When will this be working again?

I recognize how vital it is for your business to move money using the mobile deposit feature, 15wheapres.

We've received similar cases or reports from users that they're unable to transfer money or deposit funds via mobile deposit. That said, I recommend contacting our QuickBooks Online (QBO) Care Team so they can gather additional data to investigate this further. To learn more about the contact information and support options, follow these steps:

1. In QBO, navigate to the Help icon in the upper right of your company to display the support window.
2. In the Assistant tab, enter a brief description of your concern in the Type something bar.
3. Press the Get help from a human link to view support options.
4. Choose Chat to initiate a conversation, or Callback to speak with an agent.
   
   

Check out this link for solutions on how to troubleshoot if your money is withdrawn from your QuickBooks Checking account after using the mobile check deposit feature: Find Out More About Mobile Check Deposit.

Use these resources later if you need to change your bank account for QuickBooks Payments deposits and handle chargeback matters:

• Handle chargebacks and retrieval requests for QuickBooks Payments
• Change the deposit bank account for QuickBooks Payments
  
  

Stay in touch if you need further assistance navigating QBO or have additional questions about managing deposits. We'll get back to you and make sure everything is taken care of.