Can someone help me with my integration issues between QBO and Mavenlink? Currently, more than half the payments we received on QBO doesn't sync over to Mavenlink.

Hello, landy-lin.

Thanks for reaching out today. I recommend reaching out to Mavenlink support again. It could be a problem on their side.  

To learn more how the integration work in QuickBooks, please refer to this link: QuickBooks Integration.  

In the meantime, you can visit our Community Help website that shares helpful articles to read on topics like account management, banking, reports, and more. Just select a subject from the Topics drop-down menu.
 

Keep me posted if you have additional questions about working in QBO. I'm always here to lend a helping hand. Have a good one. Stay safe!

I've been working with Mavenlink since May 2021, and still working with them to resolve this issue (my latest email was today), and they are saying it's an issue with QBO not sending the information over to Mavenlink and I need to reach out to QuickBooks Online. I want to avoid calling just the QBO general customer service because they won't be able to help me. Is there QBO integration specialist I can talk to?

I've been working with Mavenlink since May 2021, and still working with them to resolve this issue (my latest email was today), and they are saying it's an issue with QBO not sending the information over to Mavenlink and I need to reach out to QuickBooks Online. I want to avoid calling just the QBO general customer service because they won't be able to help me. Is there QBO integration specialist I can talk to?

I've been working with Mavenlink since May 2021, and still working with them to resolve this issue (my latest email was today), and they are saying it's an issue with QBO not sending the information over to Mavenlink and I need to reach out to QuickBooks Online. I want to avoid calling just the QBO general customer service because they won't be able to help me. Is there QBO integration specialist I can talk to?

Thanks for getting back here, landy-lin.

I've checked our records and didn't find any reported issues regarding the Mavenlink data integration. While we're unable to route you to a specific department, our specialists are trained to help you out with your concerns. They can also reach out to our engineers for further investigation.

You can reach out to them by following the steps below. Please take note that our support hours for QuickBooks Online Plus, Essentials, Simple Start is available from M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT. For QuickBooks Online Advanced, we're available any time, any day.

1. Click the Help icon located in the upper right-hand corner.
2. In the Search window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Chat with us or Have us call you.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. In your QuickBooks Online account, go to the Help > Assistant.
2. Type Talk to a human and enter what do you need help with.
3. Click No if none of the articles shared are helpful and select Chat with us or Have us call you.

In case you need help with other task in QuickBooks Online, you can visit our general help topics page. Just type your concern in the search field and this page will route you to the related help articles, Community discussions, and video tutorials.

You're also welcome to post a reply on this thread and we'll get back to you as soon as possible. Take care and stay safe.