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turpinswimclub
Level 1

Can't connect pnc to quickbooks

 I can't connect our pnc account to quickbooks.  I keep getting error messages that the account isn't recognized but I know the username and password are correct.  Any suggestions?
2 Comments 2
Fiat Lux - ASIA
Level 15

Can't connect pnc to quickbooks

Try opening your QBO account on any private/incognito browser.

Kevin_C
Moderator

Can't connect pnc to quickbooks

Hello there, @turpinswimclub.

 

I'd like to provide some details regarding this PNC bank connection issue and help point you in the right direction for support.

 

We have a reported issue where an error you mentioned occurs when trying to link PNC Bank to QBO. We understand the frustration of not having this function as expected and the importance of getting this resolved as quickly as possible. Rest assured, our Engineering Team is aware of this and is working diligently to identify the cause and provide a solution.

 

While we're unable to tell when this issue will be resolved, I encourage you to contact our Customer Care Team. They can add you to our notification list, and you'll receive an email once an update is available. You can present this investigation number (INV-75657) to our representative as your reference.

 

Here’s how to get in touch with them:

 

  1. Log in to your QuickBooks Online account.
  2. Click the ? Help button at the top right corner.
  3. Go to the Search tab, then select Contact Us.
  4. Enter a brief discussion with your concern, then click Continue.
  5. Choose a way to connect with us.

 

Please check out our support hours to ensure that we can address your concerns on time.

 

Once you're good connecting your bank and the transactions have been brought up to QBO, visit these resources to help you with reviewing your online bank transactions seamlessly:

 

 

I appreciate your patience as we're working to solve this bank connection issue. Please know I'm only a post away if you have any other QuickBooks-related questions. Keep safe!

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