Cannot Print Checks

Hello there, @jaynew. 

I'm here to help you print your check seamlessly in QuickBooks Online. If we're setting up our print checks, we'll need to set this up. Selecting between No, continue set up, or Yes, I'm finished with setup, the Print check window will close, bringing you back to your banking home screen. 

To complete the process, you need to reopen the Print checks and click Print and Preview at the lower right corner of your screen.

1. Go to + New. 
2. Under Vendors, choose Print checks. 
3. On the Print Checks page, click the Preview and print. 
4. On the Print preview window, hit Print. 

I recommend visiting this article to know more on how to set up your print settings: Configure your print settings for printing checks in QuickBooks Online.

Feel free to get back to us if you need further help regarding print checks. We're always here to help you. Have a great day ahead!

Thanks for the reply.  The 'Print checks' button in the 'Banking' section of the home screen does not work.  It does not print checks.  It takes me to 'Print checks SETUP' page, not the 'Print checks' page.  I have to leave the Desktop view to print checks in the manner that you suggest.  That is inconvenient and should be an unnecessary step.

Moreover, I cannot print my checks in the Print checks setup by clicking the View preview and print sample, as you suggest.  I can only print a sample check doing that.

I did not have this issue using the desktop version, but was forced to migrate to the online version.  This online version does not work.

Hello there, @jaynew. We'll provide details to help you through this and print checks inside QuickBooks Online (QBO).

Before anything else, know this isn't the experience we want you to have and that we recognize the urgency of this matter. It may have something to do with the browser you're using. Please know that when browsers have temporary internet files, it speeds up your browsing experience. But too many of those temporary internet files can sometimes cause your printing activities to get stuck or stop working.

In cases like this, we recommend performing some basic troubleshooting to rule out the possibility of being in this situation. You'll want to access your account using an incognito or private browser. Feel free to use these shortcut keys:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

Once you're in, try to print checks. If it works and you're able to print one, you can proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

the issue persists, we recommend contacting our Customer Care Team so they can access your account in a secure environment and conduct further investigation to determine the root cause of this problem. See this page for more details: QuickBooks Online Support.

Also, in your Print Checks page, ensure there are items in your print queue and that you've ticked the box beside the check you want to print. This way, when you click the Preview and Print button, the system will recognize you're ready to print. Feel free to visit this article: Print a check in QuickBooks Online.

Moreover, we're adding this article to help you correct printing alignments when printing checks inside QBO: Configure your print settings for printing checks in QuickBooks Online.

If you need further assistance managing checks inside QuickBooks, know that the Community space is open 24/7, and we'll be here to help you again. Keep safe.

Thank you for the reply. The issue I am having is happening in the QuickBooks Online app, version 1.22.0...not an internet browser.

We appreciate you getting back here in the thread, @jaynew. We'll provide the steps for the QuickBooks Online (QBO) mobile application to help you get through this and start printing checks.

If you're using an Android device, here's how:

1. Ensure the device is connected to a WIFI or internet.
2. Go to your phone's settings.
3. Choose QuickBooks app from the list, then select Storage.
4. Select clear data.

 In case you're using iOS or iPad, here's how:

1. Go to Settings.
2. Select Setting General iPhone Storage and choose the QBO app.
3. Choose Offload App. This will free up the storage without deleting your app's documents and data.

If the issue persists, you can uninstall and then reinstall the app. Also, ensure that the application is running the latest version to take advantage of the updates.

In case you're still unable to print checks after performing the troubleshooting, you can contact our Customer Care Team so they can check and conduct further investigation to determine the root cause of the issue. See this page for more details: QuickBooks Online Support.

In addition, we also suggest checking this article to see available features for QBO mobile app: Compare mobile app features.

Feel free to comment below if you need further assistance with this or have any additional QuickBooks-related queries. Stay safe.

Thank you for the reply. It's the QuickBooks Desktop app that will not print checks. I am not using any mobile apps.

Thank you for the clarification, jaynew! Let me provide additional details about the problem with printing checks in QuickBooks.

I've reviewed our system, and we've been informed about the issue with the QBO Desktop Migrator Dashboard looping through check setup interviews and failing to print. We recommend contacting our Support Team to be added to the list of affected users.

We can't give a precise timeline for the solution, but our engineers are diligently working on a fix and will send updates via email.

To contact support:

1. Sign in to your QuickBooks Online company. 
2. Select Help (?).
3. Click either tab to get started: Assistant or Talk to Human.
4. Search Contact Us,  then Start a chat with a support expert.

Additionally, you may manage your checks moving forward with the aid of the following articles:

• Configure your print settings for printing checks in QuickBooks Online
• Create and record checks in QuickBooks Online

I appreciate you for consistently engaging with the Community. If you require further assistance with any QuickBooks-related tasks, kindly comment below. I'll be sure to respond promptly. Take care and stay safe!

Having the same problem with the desktop App.

Let me route you to our support, Dale Cleary.

Since you've mentioned having the same concern, I recommend contacting our QuickBooks Desktop support. This way, they can add you as one of the affected users, and at the same time, they'll be able to assist you further. In addition, you'll be able to get an update via email regarding the status of the said issue. 

Please know that there's no specific timeframe as to when this issue will be resolved. 

To contact our support, here's how: 

1. Go to Help.
2. Select QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Type your issue in the space provided, then select Continue.
5. Sign in to your Intuit account select Continue and then Continue with my account. If you don't already have an account, make sure to Create a new account.
6. We'll email you a single-use code. Enter your code and select Continue. If you have more than one account, select the account you want to use and then Continue.
7. Select to chat with us or Have us call you. 

You can also refer to this guide to learn more about how to contact our QuickBooks Desktop support: Contact QuickBooks Desktop support.

After resolving this matter, you can access this guide to help you as you print your checks in QuickBooks Desktop: Create, modify, and print checks.

If you have further concerns or information after contacting our support, you can reply to my post so that I can help you. 

I had this same problem and found that if I acces the Print checks funtion through the NEW+ button at the top left of the screen then I was able to get past the set up screen.  I hope that helps!

Thank you!!!  Like 1 hour of mindless toil, I was about to break my keyboard.  Thank you, thank you.

If you have this issue, this is one of the solutions.

I also thank you!!!!   So frustrating sometimes.