cant change the undeposit fund

Thank you for posting in the Community and providing additional details, @five0clcok. I can share some insights about clearing the Undeposited Funds account in QuickBooks Online (QBO).

Undeposited funds act as a holding area for payments received from your customer's invoice. This allows you to gather all your sales income in one account.

To view your Undeposited Payments, follow these steps:

1. Click +New.
2. Go to Bank deposit.
3. From the Account dropdown, select the account you want to transfer the money to.
4. Choose the checkbox for each transaction you want to combine.
5. Make sure the total of the selected transactions matches your deposit slip. Use your deposit slip as a reference.
6. Choose Save and close or Save and new.

You can also check out this link on how to fix undelivered invoices: Fix undelivered invoices in QuickBooks Online.

Moreover, I'd like to share additional information about late fees in QuickBooks Online:

• What’s the Undeposited Funds Account?
• How do you reconcile an account in QuickBooks Online?
   

Please keep in touch with me if you have any late fees or further QuickBooks-related concerns. I'm always delighted to help.

I make it to step 4 but the deposit I am looking for is not in the list however there are 5609 other transactions in the list.  When I back to the back register I see the transaction and it says it is in the undeposit funds account?

Thanks for dropping your additional concern, @five0clcok. I'll help you further with the deposit that is not visible in the undeposited funds in your QuickBooks Online (QBO).

Usually, the invoice payments are held in your Undeposited Funds or Payments to deposit to combine them into a single deposit. Any payments you receive are credited automatically to the Undeposited Funds account. When you go to deposit these funds, you will see them in the Bank Deposit window. If you cannot locate a payment when making a deposit, it may have already been deposited. However, you can still see the undeposited funds under the payment deposit which will indicate where the deposit came from.

However, if you are checking the bank register for the undeposited funds and it is not showing the deposit transaction, I advise performing some basic browser troubleshooting. Browsers accumulate temporary internet files that can affect your browsing experience. Too many internet files can sometimes change how your QBO company behaves, resulting in errors when performing tasks.

See the following keyboard shortcuts for suitable browsers to open a private window:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

Check out this article for a step-by-step process on clearing your cache: Clear cache and cookies to fix issues when using QuickBooks Online.

On the other hand, you may also visit this link as your future reference when reconciling your account to confirm that they are balanced and accurate: Reconcile an account in QuickBooks Online.

Reply to this post for more questions about your undeposited funds in QBO. I'm always here to assist you. Take care!

Hello! I am having the same problem. I've even tried changing the payment from "undeposited funds" to our bank account and it won't show deposit in the bank acct. Tried clearing cache and cookies and still nothing. Can you please help me? : )

Hello! I am having the same problem. I've even tried manually changing the payment from "undeposited funds" to our bank account and it won't show deposit in the bank acct. Tried clearing cache and cookies and still nothing. Can you please help me? : )

Thank you for letting us know here in the Community, SDS24

I acknowledge your concern about how significantly this is impacting your business. We know that you already did some troubleshooting and tried to change manually the payment but it is still not working.

I recommend contacting our QuickBooks Online support. This team can handle such questions as seeking account information, accessing your company's financials, and giving sensitive information. I will provide you with the steps on how to contact them.

Here's how:

1. Log in to QuickBooks Online.
2. Click Help in the upper-right-hand corner of QuickBooks.
3. Select Contact Us.
4. Enter a short description of your concern and click Continue.
5. Select the option to contact us.

Keep me posted, I'm still here to help you further if you have follow-up questions. Wishing you and your business continued success!