Check cleared for wrong amount

You can match the cleared check to partially pay the invoice, DIETRYING. Allow me to provide more details regarding this matter.

Since the cleared check indicates that your customer still has a remaining balance, you can manually match it to the invoice to record a partial payment.

Here's how:

1. Head to Transactions, then Bank transactions.
2. Locate the downloaded payment and select to expand the view.
3. Choose Match, then pick the invoice from the Find other matches window.
4. Select Match.

Once the customer pays for their outstanding balance, match this payment to the same invoice to mark it as fully paid.

For more information about the process above, review this article: Match online bank transactions in QuickBooks Online.

On the other hand, you might want to scan this material for guidance on ensuring your records match your real-life statements to keep your account balanced: Reconcile an account in QuickBooks Online.

Please consider adding a comment below through the Reply button for any other future concerns when matching bank transactions in QuickBooks Online. We're always willing to help.

Ok thanks for your reply but what if the customer does not pay the remaining balance? I am not going to ask them for the rest of it.

Hi there, @DIETRYING.

Let me assist you in handling situations where your customer may not pay the remaining balance. Here's what you can do.

When you need to write off uncollectible invoices in QuickBooks, you need to record them as bad debts. Here's how:

1. Create a Bad debts expense account in the Chart of Accounts.
    

   

2. Create a bad debt non-inventory item through the Products & Services page. Choose Bad debts as the Income Account.
    

   

3. Create a credit memo for the customer and the balance difference as the amount for the Bad debt non-inventory item.
4. Apply the credit memo to the invoice by creating a Receive Payment transaction, and selecting the customer and their invoice. From the Credits section, select the credit memo. Hit Save and Close.

For a more detailed procedure for writing off bad debts, you can check this article: Write off bad debt in QuickBooks Online

If you have a liability loan, you can also consider setting up a loan in QuickBooks Online.

I'm always available to assist you further with your inquiries about writing off bad debts in QuickBooks Online. Feel free to leave a reply!

@DIETRYING 

Change the invoice total to match.