Connect to PayPal stopped importing Refunds after June 3, 2020. No changes made to either QBO or Paypal. Anyone have suggestions?

Hello @sourcemb,

Currently, we have received several reports from other users, like you, whose transactions are not updating with Connect to PayPal. Rest assured that our engineers have been notified and they're in all hands working to fix this as soon as possible.

In the meantime, you can consider manually uploading your bank transactions. But please know that you'll have to download your transactions directly from your bank's website. Once you've downloaded them, here's how you can upload your transactions:

1. Go to Banking.
2. Under Bank and Credit Cards, select your PayPal account.
3. On the Update menu, select File upload.
4. Find and open the saved file of your downloaded transactions.
5. Select Upload.
6. Click Finish.

To add, here's an article you can read to learn more about how you can manually upload your bank transactions: Manually Upload Transactions into QuickBooks Online.

Meanwhile, I'd recommend contacting our Customer Care Support so you'll be added to the list of affected users. Once you've been added to the list, you'll receive all available updates about this on-going issue through your email. To do so:

1. Go to Help.
2. Select Contact Us.
3. Enter PayPal Transactions in the How can we help you with? field.
4. Click Let's talk.
5. Select Get a callback, Chat, or Call us.

Lastly, I've also included this helpful article that'll help you add, match, or categorize your transactions after uploading them: Categorize and match online bank transactions in QuickBooks Online.

We appreciate your patience as we're working on this. Please let me know in the comment section down below if you have any other concerns.

@sourcemb 

For the time being, utilize the starter plan of this connector for free.

https://www. integromat.com/?pc=quickbooks

same problem here

There's an ongoing investigation for this, rot.

I recommend reaching out to our QuickBooks support so they can add you to the list of affected users. 

1. Click Help.
2. Select Contact Us.
3. Enter PayPal Transactions in the How can we help you with? field.
4. Click Let's talk.
5. Select from Get a callback, Chat, or Call us.

In the meantime, you can  manually upload transactions into QuickBooks Online.

We appreciate your patience and understanding.

Any update to this issue?

Absolutely no updates on this! I have contacted QB and spoken and chatted multiple times since June. No updates are sent to those who have opened cases. It's just a big turn around. I would appreciate some sort of response, anything. 

Any updates?

Thanks for following up with the Community, Heli.
 

Our most recent update about the Connect to PayPal app not syncing/updating investigation (INV-46124) was entered in its record on 5/27/2020. Since that date, there haven't been any new updates.
 

I'd also be more than happy to go over how notifications for investigations work. After speaking with our Customer Care Team and being added as an affected user, you'll receive email communications once Intuit has news about the situation.
 

For now, you can follow the steps provided by my colleague, JonpriL, to manually upload these transactions into QuickBooks Online. I've additionally included a resource that will help with categorizing and matching them: Categorize & match bank transactions
 

Please don't hesitate in sending a reply if there's any other questions. I'll be here to help. Have a great Thursday!

@ZackE I too have this issue and would like to request you guys more urgently address this.  If you have to manually import, the whole point of the connector is lost.  I was hoping 8 - 10 yrs ago I could finally give up those manual imports, which is something that makes me look closely at giving up QBO for a more nimble up-and-coming solution like Freshbooks or Xero.   Many other of my banking uploads don't work, and I am baffled that you don't support Stripe.  As a typical tech-start up I look for automation and avoid situations when it's not present, so really hoping you guys get on this at last, quickly!

Thanks.

Hi UnitedCH,

We acknowledged your feedback. However, I'm unable to add your company to the list of affected users since I can't ask it from here for security reasons. If you haven't yet, please contact our Support team shortly so they can add you to the list.

If you have other questions, please let me know.

It is now past the middle of November 2020 & this issue STILL HAS NOT been corrected.  We pay our invoice for QBO every single month like clockwork, but yet it takes months upon months for your support team to fix something.

Any chance this might get fixed before the end of the year??  Absolutely no excuse that we would have to download the refunds from Paypal & then upload to QBO.  Come on, get your job done.

@fisherwoman12 

For the time being, explore the trial period of this connector to reconcile your Paypal data.

https:// synder.grsm.io/quickbooks

Thanks for joining us here in the Community, @fisherwoman12.

Allow me to share an update regarding your concern with downloading and uploading the refund transaction from PayPal to QuickBooks Online.

I'd like to let you know that this issue has been resolved already. Take note that the system only downloads 90 days' worth of transactions. If those entries are beyond 90 days, you'll need to upload them in QBO manually. Just follow the steps shared by JonpriL above to do this.

However, if the transactions are less than 90 days, I recommend contacting our Customer Care Team. They have the necessary tools that can look further into this matter and verify its root cause.

Here's how you can reach them:

1. Click on Help at the top menu bar.
2. Hit on the Contact Us button.
3. Enter a brief description of the issue in the What can we help you with? box.
4. Press on Let's talk.
5. Select on Get a callback.
6. Key in your contact details, then tap on Confirm my call.

Once you already have the entries in QBO, you can always use this reference to guide you in categorizing them so you can have a smooth reconciliation: Categorize and match online bank transactions in QuickBooks Online.

Keep me posted if there's anything else that you need. I'm always here to help. Keep safe!

Thank you for the update, but I beg to differ that the issue is resolved.  We are still not seeing any refunds pulled in within the last 90 days.

THIS IS NOT FIXED.

At this point, Intuit as a company is a scam. Seriously...we are paying for a product and not getting what we are paying for. Why the hell should anyone use this software if they can't do what they say they do!

The Paypal Connector App is a complete Joke!!!
Returns are NOT pulled, neither are temporary holds and reversals of temporary holds.
Reconciling Paypal when all of the data was loaded by the Paypal app is one of the most frustrating things I've done in a LOOOONG TIME. Apparently it used to work and have many more options, then Intuit bought it..... 

SAME ISSUE HERE.

Please fix this, QB! PayPal is very commonly used. This is a serious problem for many QB users.

Nope, not fixed! Just tried to connect my Paypal account and refunds ARE NOT getting imported.

Hello, thedoctore.

We would like to take care of this as soon as possible. I'll direct you to our team who can patch the PayPal refunds issue up and fix it. I'll also throw in a suggestion to help you bring your missing transactions into QuickBooks. 

Since you're still experiencing the missing PayPal refunds issue, you'll want to contact our support. They can open an investigation again and fix what's preventing the refund transactions from being downloaded. 

You can use the steps provided by BettyJaneB. If you have the new Help menu interface:

1. Click the Help icon.
2. Choose the Talk to a human option. 
3. Select I still need a human, and then proceed with Contact us.
4. When asked, enter something like "Still experiencing the issue with the missing refunds from PayPal." 
5. Click Let’s talk.
6. Choose how you want to contact us (chat or phone). 

Also, you can import those transactions manually if you need to take care of your books immediately. This article can guide you through the process: Manually upload transactions into QuickBooks Online.

After bringing all of your transactions in, you can categorize them for your books. Open this article if you need help: Categorize and match online bank transactions in QuickBooks Online. 

I'll listen and help you out with other concerns you might have for QuickBooks Online. Visit the Community space again and I'll see what I can do. 

Come on! 

This has been going on since June 2020!!!

You sure don't have any trouble billing all of us every month, yet you can't seem to get it fixed.  Now when a refund happens, the totals update but NO TRANSACTION DATA IS RECEIVED.

You must DO BETTER!!

Are there users for which importing refunds is actually working? If not, what't he point of calling QB support about it?

It seems more likely that this a feature that was simply not implemented properly and doesn't work for anyone. It's a joke that we are paying $150 a month and still need to manually import PayPal refunds.