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ametz1201
Level 4

customer check's misplaced check

Hello,

I have customer that mailed in a check to pay 3 of their invoices that they owed us.  We applied the check in QBO but the check I am guessing got misplaced and never was deposited into our bank.  So the customer re-issued a new check to us to replace the missing check.  So what do I have to do in QBO?  TYIA

6 Comments 6
Accracy Accounting
Level 5

customer check's misplaced check

Just update the check number and date.

Let me know if you see a notification related to transaction already been reconciled

JoesemM
Moderator

customer check's misplaced check

You can void the applied check and deposit the new one, Aametz1201. Let me tell you more about it so you can record them correctly in QuickBooks.

 

Since you mentioned that you already applied the check, you need to void it first so we can apply the re-issued check by your customer. When a transaction is voided, the record remains in QuickBooks without impacting your financial records.

 

To void the check, follow the steps below:

 

  1. Go to the Sales menu and click Customers
  2. In the Customers Transaction List locate the transaction.
  3. In the Action column click the drop-down arrow and select Void.
  4. Click Void to confirm the changes.

 

It will then unlink with the invoices created. After that, you can now apply the check through receiving the payment or bank deposit. For more details, see these links:

 

 

Alternatively, you can take the suggestion shared by Accracy Accounting to edit the check number and date if you haven't reconciled the transactions. Then do a bank deposit so it will now be posted to the correct bank account in QuickBooks.

 

Also, I'll be sharing these resources that will guide you in printing your checks and how to reconcile your accounts so they always match your bank and credit card statements.

 

 

I'll be around if you still have questions or other concerns about checks in QuickBooks Online. I'm always here to lend a helping hand. Take good care.

ametz1201
Level 4

customer check's misplaced check

So what's the difference from your replay to my question, which seem more in depth, to the first reply that was just telling me to change the date and check # of the original payment to the re-issued check.  Thanks.

Jovychris_A
Moderator

customer check's misplaced check

Hi, ametz1201. It's good to see you knowing the difference between my peer, JoesemM, and fellow Community member, Accracy Accounting's answers.

When you haven't reconciled the customer check, you can follow Accracy Accounting's approach. However, if you have reconciled the check, JoesemM's answer will be the correct procedure to follow. Both are correct but in a specific case.

Please let us know if you have additional questions about record-keeping money-in transactions and other QuickBooks concerns. We're always here to keep you guided. Take care and more power with your business!

Accracy Accounting
Level 5

customer check's misplaced check

Yes, that's good explanation. Thanks for clarifying

Jovychris_A
Moderator

customer check's misplaced check

Thank you, and I appreciate your guidance and sharing accurate information in this Community forum, @Accracy Accounting.

 

Take care and have a great day ahead!

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