debit card refund to credit my account for a purchase made

Hello there, @annstephens.

Welcome to the Community space. I can help you enter the return transaction that shows up on your online bank statement.

First, record the Deposit of the vendor check:

1. Click Banking.
2. Select Make Deposits.
3. Click the Received from drop-down and choose the vendor who sent you the refund.
4. In the From Account drop-down,  select the Accounts Payable account.
5. In the Amount column, enter the actual amount of the Vendor check.
6. Click Save & Close.

Second, record the Bill Credit for the returned items:

1. Click Vendors.
2. Select Enter Bills.
3. Select the Credit radio-button to account for the return of goods.
4. Enter the Vendor name.
5. Click the Items Tab.
6. Enter the returned items with the same amounts as the refund check.
7. Click Save & Close.

Lastly, link the deposit to the Bill Credit:

1. Click Vendors.
2. Select Pay Bills.
3. Check the Deposit that matches the Vendor check amount.
4. Click Set Credits.
5. Apply the Bill Credit you created earlier then click Done.
6. Click Pay Selected Bills.
7. Click Done.

That should record the vendor refund, annstephens.

Let me know you have follow up questions about refunds. I'm still here to offer my assistance. Wishing you all the best!

Thank you for all the great graphics to help clarify!

I got stuck on second section, step 6, not sure what to write in the Items column. I must not have the right thing listed in my Items List because I only see "Donation" in the drop-down so I need to know what to "Add New" to complete this step.

Get with the times Quickbooks! Debit cards should be linked to checking accounts, but should be recorded more like credit card purchases and refunds, not like checks. The current method of tracking debit card purchases and returns is not helpful, as Quickbooks does not allow you to code a deposit to a particular job. So the initial purchase gets coded to the job, but not the return. Because of this, you end up with a skewed Profit and Loss By Job report. This is critical to our business, so Quickbooks is really falling short for us in this case.