Deposit on hold

Greetings! @contact-artsocia. We are thrilled to have you here and appreciate you taking the time to share your detailed concerns. I would feel the same if this issue about the deposit occurred in the time of need. It's very inconvenient and affects the productivity of your business.

We are committed to providing you with the necessary resources and guidance to help you achieve your goals. Allow me to share some details about why your deposits are on hold.

The deposit on hold usually means we need to review the payment. It happens when the system recognizes a large amount and needs to verify the funds on your account.

We periodically check payments to make sure everything is all right. It'll benefit everyone involved in the payment process. Since your concern involves your account, it would be best to contact our QuickBooks Payments Team.

They can securely pull up your account and check the details of the deposit that's on hold. Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's Talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

For more details on how to contact, see this article: Contact Payments or Point of Sale Support.

You might want to check out these articles to learn why your payments are on hold:

• Why are my funds on hold?
• Find out when QuickBooks Payments deposits customer payments.

If you have any inquiries regarding deposits on hold or any other concerns related to QuickBooks, please inform me by leaving a comment below. I am more than willing to offer further assistance. Stay safe!

as committed as you seem to be it’s been two weeks and you are still holding onto my funds. This is an urgent matter that needs to be addressed yesterday.

Did you find any resolution ?. We are facing the same issue. Not sure what to do.. Support said to call a phone number and that they don't support queries regarding Quickbooks checking account.

I'm joining this thread to offer more details about the payments on hold, Waqas.

Deposits may be held temporarily if any unresolved issues with your Merchant account, transactions, or customer information require further review.

Additionally, holds get triggered whenever one of the following scenarios arises:

• The amount of payment processing amount has exceeded the maximum limit allowed on your account.
• A transaction is conducted after several unsuccessful attempts to obtain authorization.
• Some transactions require verification of your business type to ensure compliance with the Intuit Acceptable Use Policy.
• If our systems identify processing patterns that pose a risk to any party involved (including you, your customer, or Intuit), you will receive a notification.

You'll receive an email with the details of the information or documents needed to release the held payment. Kindly check your inbox for instructions on resolving the issue.

You can also contact our Merchant Service support team for further assistance. They can review your account and guide you on addressing the hold.

Furthermore, I'm sharing these articles when processing online payments from your customers for reference:

• Managing and Avoiding Payment Holds
• Common Questions About Payments Deposits in QuickBooks Online

I'm happy to help again if you have further questions about the on-hold deposit or any related concerns.

my funds have been on hold since January!! I did the email verification liked asked, tried calling, when someone called me to see if they could help me with anything they said oh I can't help with that and hung up!! cool cool cool. its been so many months and its a lot of money!!! so frustrating!

I hear your sentiments, 1wehttam. And I can see the impact this has had on your business operations.

Please know that this isn't the experience I want you to have, and I know how relevant these funds are to help you keep going in processing payments in your account.

Since the Community is a public forum and we'll need to collect your personal information to investigate this further, it's best to reach out to our Merchant Services support team again to pull up your account. They have the necessary tools to review this case and allow them to perform real-time assistance in configuring your held deposits.

Here's how you can reach them out:

1. In your QBO account, click the Help icon and select Contact Us.
2. Enter your concern and click Let's Talk.
3. Select Start a chat or Get a callback with a support expert.

On another note, I've added our support hours so you can schedule a convenient time to reach out to them.

I'll leave this thread available, so you can always reply in the comments below for any additional queries when managing deposits in your account. Just keep me posted. Keep safe.

Here’s a revised version of your message:

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**Subject:** Urgent: Deposit on Hold Since August 15th

Happy Monday,

Our deposit has been on hold since August 15th, and despite numerous calls, we've received the same response with no resolution. Currently, we are $20K short from our client’s deposit, and QuickBooks has been holding these funds for a week.

The word "escalated" has been mentioned repeatedly, yet there’s no tangible progress. In a couple of days, it will be two weeks without access to these funds. This delay is preventing our client from receiving their product, and we are facing significant financial impacts, including payment delays, potential losses in fees, and possible credit issues.