I understand that this has been a source of frustration for you, Khandelwalaw.
The subject line of the email about the on-hold deposits may vary, but it usually relates to the specific action taken. I can see that you've already checked your mailbox thoroughly. To enhance your chances of finding the message, I recommend entering our official service email addresses into the criteria. This will help refine your search.
Sometimes, the system filters can mistakenly categorize important messages as spam or promotional content. It's possible that the email has been filtered and ended up in a different folder. Make sure to review every area to ensure that you don't miss any communications from us.
If you're able to locate the email from there, please mark it as not spam or move it to your primary inbox. Then, add our email addresses to your contacts or whitelist to prevent future notifications from being filtered out.
However, if you can't find one, I recommend reaching out to our Customer Care Team through this link: Contact QB Merchant. This way, we can resend it and guide you on the next steps to resolve the situation.
Generally, you'll be asked to supply additional information, such as a copy of the original invoice you sent to your customer, to finalize the review process. Once we have received all the necessary documents, the assessment is normally completed within 2 business days. After that, we'll proceed with processing the payment.
For more tips on managing your sales and customer transactions, feel free to read these articles:
We appreciate your understanding throughout the process. If you have any additional questions or need further assistance, please let me know by tagging my name below.
