Does anyone else have trouble getting Bank of Hawaii downloads into Quickbooks on line? Was working fine until this month.

Try opening your QBO account on any private/incognito browser.

Hello, @v_potenza. 

Let's perform some troubleshooting steps so you can get back to working with your bank transactions seamlessly.

Before we start, bank error 185 usually occurs when your financial institution requests more information when entering your credentials. Usually, you'll be prompted to provide a one-time password (OTP) or answer security questions. 

In the meantime, try logging in to your QuickBooks Online account using a private window. Use either of these keyboard shortcuts to open an incognito window, depending on your browser:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

Alternatively, use another supported, up-to-date browser to narrow down the results.

Once settled and done bringing your transactions into QBO, I'll include this resource if you want to organize your transactions moving forward. Check out here: Categorize and match online bank transactions in QuickBooks Online.

I'm still open to your replies if you have additional questions about connecting accounts. Have a good one.

me.

I appreciate you for bringing this to our attention, thesurfbus. I'm here to provide information about the error you received when downloading online entries to your QuickBooks account. Resolving this for you is our priority to help you get back on managing your financial data.

As per checking, there's an ongoing investigation when downloading Bank of Hawaii transactions into your QuickBooks Online account. Please know that our engineers are already aware of this issue and implementing measures to provide a timely resolution. 

With that, I recommend contacting our Customer Care Team to have your account information added to the list of affected users. This way, you'll receive updates regarding the status of the investigation and ensure you'll get back to business. To do this:

1. Go to the Help icon and choose the Search tab.
2. Select Contact Us.
3. Describe your concern and click Continue.
4. Choose between Chat with us and Have us call you.

For future reference, you may consider uploading your bank entries manually to your QBO data. Then, categorize them once everything looks good.

I'll keep in touch on this thread if you have additional questions when managing financial data in your account. I'll make sure to get you covered. Keep safe and have a good one.

Hey! It's November 2024 and I am currently having this problem! Everything was working smoothly until this week. Did you ever resolve this?

Yes, Andy. The mentioned investigation above has already been resolved. Since you're still experiencing this issue, we can perform some steps to fix this. 

If you received an error or don't see transactions within the Transactions menu, it's best to re-authenticate your connection. This will refresh your connection, allowing the impacted account to resume downloading transactions into QuickBooks.

Kindly follow these steps:

1. Sign in to QuickBooks Online.
2. Go to Transactions menu then select Bank transactions. 
3. Select Update.
4. If you still see the error, look for a banner on the Banking page. Select Check connections link and follow the steps to fix the issue.

You can also view the screenshot below for better visualization:

Once your transactions are present in the Bank Transactions window, you can organize them using this article: Categorize and match online bank transactions in QuickBooks Online.

I'm just here if you need further assistance. Please let me know by clicking the Reply button. 

@andywoodwardphoto 

Have you tried opening your QBO account on any private/incognito browser?

Yes, I followed all of the above steps but with no luck! However, I ended up resolving the problem. Basically, my bank updated its platform, so Quickbooks no longer recognized it. After about a week, QB identified that there was a new version of the bank, but I had to manually unlink my old bank platform, and relink the new one. After unlinking, all my bank transactions in QB showed error, but I simply relinked the new bank platform under the same name in QB as the old one and then QB automatically relinked the bank transactions I already categorized and excluded. Ended up being a simple fix, but I had to wait for both QB and my bank to play nice again haha.

Hi! Yes, I did but with no luck. I ended up figuring it out:

Basically, my bank updated its platform, so Quickbooks no longer recognized it. After about a week, QB identified that there was a new version of the bank, but I had to manually unlink my old bank platform, and relink the new one. After unlinking, all my bank transactions in QB showed error, but I simply relinked the new bank platform under the same name in QB as the old one and then QB automatically relinked the bank transactions I already categorized and excluded. Ended up being a simple fix, but I had to wait for both QB and my bank to play nice again haha.