Does anyone have a workaround for Paypal not syncing with Quickbook Online? Signed up just because it's supposed to so I literally can't do any bookkeeping. HELP!?!?

We'd really want to have this sorted out, so you can bring your transactions and account them properly, sales199.

 However, I can see that we have on open investigation about PayPal accounts not properly syncing with QBO. It means our engineers are already working with PayPal to have it resolved as soon as possible. 

In the meantime, you can go to your bank's website where PayPal transactions are deposited. Then, download them as a CSV file to imported in QuickBooks Online. This way, you can categorize them while waiting for the issue to be resolved. Here's an article on how you import a CSV file in QBO: Import bank transactions using Excel CSV files.

I would also recommend contacting our chat and phone support teams. They will be needing your account details so they can add you to the list of affected users. They will be used as a distribution list for email notifications as soon as the issue is resolved. Here's how:

1. Click the Help menu at the top-right corner.
2. Select Contact Us. 
3. Let them know that your PayPal account is not syncing, then click Let's talk.
4. Select the available options (chat or get a callback).

As always, don't hesitate to reach out to us again or visit the Community if you need anything else. 

My problem with that is that in QBO under "banking" I have the Paypal account and it shows 
"Updated 1/1/2020" which tells me that once it gets fixed it might all flood through and then I'll have duplicate transactions if I download a CSV file.

Is there any ETA

@sales199 

For the time being, consider a 3rd party connector as a workaround.

Is there a 3rd party you recommend?

Hello, sales199. 

As per checking in our system, there is no specific timeline as to when this will be resolved. Rest assured, our engineering team is delightedly working hard to fix this error permanently.  

Yes, once the issue is resolved the transactions will be automatically downloaded in your banking account. 

Also, regarding the 3rd party app, I can't suggest which one best for your needs. Though, you can check out in the app center that integrates with QuickBooks and suits your needs when synching the transactions. 

We're open 24/7 and always ready to assist. I'm looking forward to helping you out in the Community. Have a great day, and take care always!

This problem is still going on. Does it take engineers 2+ years to figure something out normally?

Getting your transactions downloaded is my priority, LCBW.

I've checked our records here and found that the investigation about the PayPal sync issue has already been resolved. Our software engineers released security patches to rectify the problem.

Since you still encounter the same snag, let's perform some basic troubleshooting steps to better isolate this case. First, open your QuickBooks Online company through a private window. Browsers save internet files to load websites faster, but over time, it gets outdated and corrupted which can cause unexpected behaviors. Here are the shortcut keys:

• Mozilla Firefox: Ctrl + Shift + P
• Google Chrome and Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Option + P

From there, disconnect your PayPal account:

1. Go to Bookkeeping.
2. Choose App transactions.
3. Click the Edit icon.
4. Select Edit Settings.
5. Tap Disconnect PayPal.

After that, link it again to reestablish the connection:

1. Head to the Apps menu.
2. Select Find Apps.
3. Look for Connect to PayPal.
4. Click Get app now.
5. Follow the on-screen instructions to complete the process.

If that works, go back to your main browser and then clear its cache and cookies to start over fresh. Switching to other supported web browsers can be a good alternative, too. 

To learn how to manage and review your business transactions in QuickBooks Online, feel free to read this article: Use the Connect to PayPal app.

I'm still here if you need more help in accomplishing your other tasks in the program. Please don't hesitate to tag me in your comments and posts. Have a good one!

I discoonected but when I go into the chart of accounts and click on the triangle it does not have the "connect to bank" option. When I click on "Link to Accounts" under banking it says its still linked?

Thanks for following up with the Community, tejedarich. I appreciate you performing KlentB's recommended troubleshooting steps.
 

Since you're still encountering the PayPal sync issue after troubleshooting, you'll want to get in touch with our Customer Care team and reference the investigation's case number (INV-46124).
 

They'll be able to pull up your account in a secure environment, conduct further research, and add you to our list of affected users if necessary.
 

They can be reached while you're signed in.
 

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.
 

I'll be here to help if there's any additional questions. Have an awesome Tuesday!

@tejedarich 

For the time being, consider a 3rd party connector as a workaround.

We were finally able to fix it by disconnecting and reconnecting paypal as mentioned in the forum above. Although, once you "Disconnect Paypal" you still have to go back into "Banking" click on the account again "edit account info" and click "disconnect this account on save". If you do not do this you will be trying to "link account" but it will keep failing not allowing you to reconnect becasue it was still connected even though you had used the "Disconnect Paypal" button. Once reconnected you may have to check the transactions imported to be sure there are no duplicates.