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Join nowThanks for reaching out to us, @userkevin.
It's my utmost priority to help you fully eliminate your duplicate bank transactions in QuickBooks Online.
You'll need to exclude the bank transactions from the For Review tab. This way, the transactions will then move from the For Review tab to the Excluded tab. From there, you can delete the transactions by selecting Batch actions, and clicking Delete.
Here's how to exclude the transactions:
After that, you can now delete them from the Excluded tab:
For additional information about excluding and deleting bank transactions in QBO, feel free to scan through this link: Learn how to exclude a downloaded bank transaction.
However, if the problem continues, I'd suggest reaching out to our Customer Care Team. They have the tools that can help investigate the root cause of this behavior.
To do that:
I'm just a few clicks away if there's anything else you need. I'll ensure you're all set. Wishing you all the best in everything that you do.
When I go to the bank register (through Transactions/Banking) I am given the choice of deleting an item in the right hand column. Doesn't this achieve the same thing?
It's another way to delete transactions, userkevin.
You can use either of the two to delete transactions. It's unusual for a transaction to show as deleted on the audit log but still exist on the account register.
I recommend contacting our QuickBooks Support to report this. They will be able to work remotely on your account or send a report to our product engineers. Just follow the steps given by my colleague to get in touch.
If you have other concerns, don't hesitate to leave a reply.
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