Hello, I've spent 5+ hours in "support" with Quickbooks online on the phone and through chat and nothing has been resolved. I can't get them to send me an update on my case and I've been experiencing this error for 2+ weeks now. When I try to match a bank deposit to an open invoice and then click below to resolve the difference and match up/categorize the rest of the deposit, when I get to the zero balance (the entire deposit has been matched), I click on "match" and I get an error that says "[My name] was working on this at the same time. [My name] finished before you did, so your work was not saved." So, I am the only user and this error makes absolutely no sense. I have matched thousands of bank transactions this way before and never had an issue or an error. This is a new glitch and I'm wondering if anyone else has experienced this. I've shared my screen with QB and they have watched it happen and cannot figure out what is going on. They want me to do all of these complicated workarounds when I just need this glitch to be fixed. No one from Quickbooks will respond to me, they have promised me the "engineers are working around the clock on this issue" and that they will send me regular updates. I got one update early on that only said they resolved the issue. But they didn't do anything because it is still happening. I'm so frustrated to pay for this software every month and it doesn't even let me match transactions.
I also know the "help" solutions say that if you're unable to match transactions these are the reasons:
- Transactions have been previously matched to another downloaded transaction.
- Transactions were not entered using the same bank account.
- The transactions entered manually in QuickBooks could have a different number, amount, date, or payee from the downloaded expenses.
- Transactions are already reconciled.
In my case, none of these are true. And I've tried clearing cache, restarting, using a different browser, and using an incognito window. The error remains. This is terrible service! Anyone having this issue? Thank you.
