It started about 6 years ago, They could not get my QB to download from the bank. They kept saying they were working on it, but never had an answer. I canceled my subscription and went to quicken. Worked awesome for years and years. My accountant wanted me to try QB again. So I set everything up, moved accounts over to BOA so I could start from scratch and they same thing is happening again. This was about 3 years ago. QB said they were investigating it and would get back with me. Four month later I called back in and they said they had to open an investigation. So once again I canceled QB. Came back to QB in Aug of 2022, once again went to a new bank (now Chase) and the same thing is happening. Called in Aug spent 4 or 5 hours on the phone, they said all they can do is open an investigation. Called in Sep, Oct, Nov, Dec, Jan, and 4 times so far in Feb. Each time hours and hours on the phone with support, just to open another investigation. Now with a brand new bank account it downloads some transactions but not all. Then it will download the same transaction 15 times. We are also having the problem with the business credit card. I setup a parent account, and then the support kept setting up more accounts. So now I have maybe 10 accounts that a little piece of the downloaded transaction are going into each account. All the transaction do appear to be in one of those accounts, but not all in the correct accounts, and still downloading the same transaction 15 times, even though I have told it to exclude it 10 times.
