Has there been a resolution to INV-64090??? Still having problems entering deposits!! uuggg

Good day, FLSherry.

We're pleased to inform you that the INV-64090 has been resolved. To ensure your system is working smoothly, as an initial step, you can press the F5 key on your keyboard to refresh the page.

If you're still getting the same result, we can do some of the basic troubleshooting steps. You can use these shortcut keys depending on the browser you're using:

• Google Chrome: Press CTRL + Shift + N.
• Safari: Press Command + Shift + N.
• Mozilla Firefox: Press CTRL + Shift + P.

Once signed in, go back to your banking page and manage your deposits from there. If it rectifies the issue, go back to your main portal and clear its cache to remove the browser's history or you can press CTRL+Shift and Delete key on your keyboard altogether. You may also try accessing your account using another supported browser.

However, if the issue persists, I'd suggest getting in touch with our QuickBooks Online Support. to have this re-investigated.

For banking-related concerns and articles, you can go through this write-up: Bank feeds. This will provide you links on how to resolve banking errors as well as other steps on how to enter and delete transactions in QuickBooks Online.

Please know that I'm just a post away should you need anything else. I'm always here to help and ensure that your questions are addressed accordingly. Wishing you a wonderful week ahead.

WE STILL HAVE THIS ONGOING PROBLEM - HAS NOT BEEN RESOLVED

We are a small church and have been using Quickbooks online for the past year with no problems. 

We do not have full time employees, we manually enter our deposits and expenses.

We do NOT connect to our Bank and do NOT wish to do so in the future.

We were doing fine, then in February, we were unable to manually enter our deposits.

We have subcategories that are now NOT CONNECTED to the main deposit category.

They are now not shown in the category drop down. We are able to enter expenditures but not deposits.

We have followed all of the steps we keep getting regarding our browser (Firefox) and this has not corrected the problem. 

Even though you opened INV-64090, No one seems able to correct our problem.

We have been told that INV-64090 has been resolved

We have also been told that QBO Engineers are STILL working on INV-64090 and there is no estimate when this will be resolved.

We need assistance with this problem.

I understand how inconvenient it is where you can unable to enter deposits, FLSherry. 

I've checked our records and INV-64090 has been resolved. There are no other related cases where customers are unable to enter deposits. Since the recommended solutions are not working, I'd suggest contacting our Customer Support Team. I know you already contacted us, however this is the best option for our support agent to notify you once there's an update on this case. Here's how: 

1. Sign in to your QuickBooks Online company.
2. Going to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us: Start a chat with a support expert or Get a callback from the next available expert.

Feel free to visit our Banking page for more insights about managing your company's income and sales transactions.

I'll be right here to continue helping if you have any other concerns or questions about QuickBooks. Assistance is just a post away. You have a good one. 

Hi @FLSherry, I'll help move your account.

You can move an existing expense account into a sub-account by changing the account details. Let's switch and use the Accountant view to change the display of your company data. 

You can do so by clicking the Switch to Accountant View option from the Gear icon. Use this article for reference: Understand the Differences Between Business View and Accountant View.

Once done, go ahead and follow the instructions above to change the account details of your existing chart of accounts.

I've included this reference that'll help you understand your account and its transaction history which breaks down how much money you have or owe: The Chart of Accounts in QuickBooks.

Let me know in the comments below using the Reply button if you've got questions other than changing an account detail. I'll be here ready to lead a helping hand. Take care always!