How do I link a refund receipt to an invoice?

I'll share the details on how to handle your partially paid invoice, bzn7.

I assume that you used the invoice item on your refund receipt, so the posted income would just offset.

We have two solutions for this one.

Solution 1: If you won't accept payments to the invoice again. Just edit the amount, making it equal to the partial payment. Then, add a note about this change in the Message on invoice box.

Solution 2: If you will accept a payment again, you can remove the linked partial payment from the invoice.

To do this, create a new invoice with an amount equivalent to the partial payment. Then, re-route the linked payment from the original invoice to the new one. This will make the original one unpaid.

1. Open the original invoice that has a partial payment.
2. Select the 1 Payment link and the date to open the payment transaction.
3. Uncheck the original invoice, then select the new one you created in step.
4. Select Save and close.

That will do it. Here's an article that is closed to your scenario: Handle a rejected or failed bank transfer payment. This is for rejected or disputed invoice payments (full amount). You can refer to this in the future.

Feel free to reach back out if you have other questions in mind. Have a good one!

This cannot be the correct answer. What if you actually received the full amount on 1st and on the 10th you refunded the money, or partial money. The directions state go to receive payment but the refund does not show up in that screen.

I really wish that the designers of the software actually did about 10 year of bookkeeping first before designing products that do not work.