I cancelled all of my quickbooks and intuit services back in July. I am still being charged 185.94 per month by you. I am currently on the phone with you and its been 1:27:09. I have been handed back and forth from desktop to online and back again. I provided them with the reference number from the invoice for the charge, the business id and the line item "

and they still can't figure out what it is for. This is starting to feel very fraudulent for a large company that should have its stuff together. You don't let the customer cancel from their account and when you call to cancel you are assured it has been and the charges keep coming. It makes me wonder how many other customers are still getting charged after they cancel...

@marina21 

Did you use QB Desktop Enterprise and paid monthly subscriptions?

I have been dealing with an issue for weeks. I use QB with my Bank of America account.  QB drastically increased its costs last year, requiring a subscription and getting away from desktop ( this way they can hold your financial info for ransom if you discontinue the subscription).  I bought it, but then my bank discontinued the direct connect platform, rendering my qb program useless. I spent 8 hours on hold last week until I finally got a level 2 support person. He tried to connect with the bank, but by then they were closed. I have called every day since to try to connect with a level 2 person, but each time takes at least an hour and I don't have time to sit around. Support is part of the subscription cost and they don't offer it. I wonder if this could be reported to the CFPB.

I see how the bank feed issue has taken up time and prevented you from finishing other tasks, mcm2.

I checked with our resources, and our Tier 2 support is already working with you toward finding a permanent resolution. Let us know how the call goes, and return to the Community if your concern remains unresolved.

We'll get back to you as soon as possible to assist you further and ensure that you can continue to use the bank feeds smoothly. Have a good one and stay safe. 

I had to pay my Fed and state 2022 taxes separately in Jan 2023 because quickbooks didn't take out of my payroll.

I called and said it was a glitch. But I had to spend 5 hrs fixing it. Not right.

Somehow they said my W4 got changed and I didn't change.

I'd like to get in on this problem and solution.  My case# [removed].  I called about a simple 1099 issue and was on the phone for an hour. This is unacceptable.  Everything I tried could not get me to level 2 support which leaves me thinking there is none.  

I wish I had more time to waste trying to file a complaint!  We migrated our desktop version of QuickBooks to the online version after finding out that they had bookkeepers that we could hire to assist us.  After we made the change and paid the $2000 for live support, we were told "we don't support companies that operate on a accrual basis."  We are a nonprofit and many of us use the accrual accounting.  Why didn't anyone at QB bother to ask us BEFORE we signed up. Now, we can't get our money back.  I have been told by JILL in QB Live, that she filed a request for a refund.  I was later told by Betty that she filed for us to get a refund - she opened a case [removed], and yet we have heard nothing.  I'm pressed to hire another bookkeeper and I can't get my money back so we can afford it.  DOES ANYONE OUT THERE HAVE ANY IDEAS?  Frustrated Nonprofit Exec.

I agree. Time to find a new payroll company. I have had so many experiences with no one calling back as promised. Keeping me on hold for hours, told to email tax resolution team and they don't respond; customer service asking me to follow the same steps to fix something that i am calling to complain that haven't worked. It is truly insane. The worst customer support i have experienced, except maybe the airlines:(

Quickbooks is a F*CKING JOKE. So is Intuit. There a bunch of liars and thieves.  Consumer support is b*lls*it. They don't care about their customers and when THEY make a mistake they try to hide and blame the consumer for their clerical errors. -5 / 10 stars.  Absolutely F*CKING TERRIBLE COMPANY TO WORK WITH.  And I feel sorry for anyone still working with them. Pieces of sh*t. F*ck you guys.

@mountainman87 

Any specific concern?

Yes. You guys are terrible. Fradulant. And should be put of business.  Customer service is awful

@mountainman87 

The same question. Any specific concern? I am just a fellow community member like you.

Quixkbooks says I received money twice and only received it once. Now they are suing me for over 20k. I have bank statements to prove I was only paid once. They will not provide me with any documentation I requested or recorded audio calls without a supeona.  

@mountainman87 

You should file a complaint here

https://www.bbb.org/file-a-complaint

The success rate is quite high with this route. Good luck!

YOU WILL NEED TO FILE COMPLAINTS WITH THE IRS AND THE FBI

BE SURE TO INCLUDE YOUR CASE NUMBER

MINE IS: 

ref:!00Di00Xs0j.!500Kc01IXSf:ref

INTUIT IS  A COMPANY OF LOW LIFE CRIMINALS.

I AM HAVING TO FILE COMPLAINTS WITH THE IRS AND THE FBI FOR INTERSTATE THEFT OF MY ACCOUNTING DATA

THIS IS A NIGHTMARE.  YOU ARE HOLDING ALL OF MY ACCOUNTING DATA HOSTAGE AND HAVE PROVIDED NO MEANS FOR ME TO PURSUE A REMEDY.

Because a glitch in your software is preventing me from resetting my password, QuickBooks has effectively blocked me from accessing my accounting data.  WITH QBO BLOCKING ACCESS TO MY CLIENTS’ (AND MY) ACCOUNTING DATA,  MY BUSINESS FAILS.

IT HAS BEEN THREE DAYS AND YOUR STAFF HAS DONE NOTHING TO FIX THE PROBLEM.

As a CPA, I am going to file complaints with the IRS, and Washington State Attorney’s Office that you have refused to fix your software glitch and prevented me from doing my tax and accounting work. 

I will let the Washington Board of Accountancy and the Washington Society of CPA’s know of this criminal act by QuickBooks.

I am also contacting the WSJ and other business publication to inform them of this inaction on QuickBooks to release my accounting data and the extreme danger this poses to ALL other users of QBO. 

I will also tell my clients to get out of QuickBooks as fast as possible lest they get locked out of their accounting data also. 

The CSR who was “handling” my case is nothing but a liar. 

They are terrible. Agents from the Philippines or some other country are torturing us with long unproductive conversations just to say there's nothing they can do. Time is money and they are saving money by outsourcing but losing their reputation and customers. I would not recommend QB to anyone due to their terrible customer service! I was misquoted a price, hive wron info about the functionality of the product abd then wasted time/money migrating from Desktop to Online just to have to return back to my online product all due to their incompetence.

I have the same issue with them. This company is just crazy. There is no way to get helped from them.
Use a different software.