How to fix Error UEXP

Thanks for reaching out to us in the Community, @Staceybaize.

I'm here help fix the error you're getting in QuickBooks Desktop (QBDT).

Just to confirm, are you trying to get payroll updates before you receive this error? If so, this may be caused by one of the following:

• An outdated QuickBooks release.
• An outdated version of e-File and e-Pay in the current company file after upgrading from an earlier version to the current version.
• A payroll subscription not yet activated in the QuickBooks company file.

Let's perform some troubleshooting steps that can help us fix this. Here's how:

1. Update QuickBooks to the latest release, then create a backup of your company file.
2. On your company file, go to the Employees menu at the top, then pick My Payroll Service and Manage Service Key.
3. On the QuickBooks Service Keys window, highlight the appropriate payroll service.
     a. If you’re using QuickBooks Direct Deposit, select Edit, then Next and Finish.
     b. If not, select Remove. You can also press Alt+0 while on the Manage Service Key window to remove the payroll service.
4. For the next two messages displayed, select Yes. This removes the old e-File and e-Pay agreement from the company file.

Once done, restart your computer. As a reference, you can also check out this article for further guidance: We are having difficulties verifying your account status. error=UEXP when downloading payroll update.

That's it! Give this a try and let me know how it goes or if you're referring to something else in the comment section. I'd be glad to answer should you have any follow-up questions about the process. Take care and have a great rest of the day.

I'm trying to send vendors their direct deposits and I keep getting this error message UEXP.

Thanks for following the thread and sharing your concerns, @bnb7. 

Since the direct deposit feature for vendors run through our payroll system, you'll want to use the guided steps that my colleague, FritzF, has provided above. 

If you're having issues with those steps, you'll need to connect with our Customer Service Team for further investigation. This way, our team can review your account details from our backend to ensure nothing is blocking the access. 

In the meantime, feel free to check out Fix error UEXP when downloading payroll updates for additional information about this error. 

Please don't hesitate to let me know if you have any other questions or concerns. Have a good one! 

My Payroll Services is not an option for me to choose.  

Hey there, @Beth Graham. 

Thanks for chiming in on this thread. 

Can you provide me with a screenshot of the options you have when going to the Employees menu? 

This will help us determine why this might not be showing up. I'll be waiting for your response!