How to identify a bank that made a payment?

I can help you identify a bank that made a payment in QuickBooks Online (QBO), Dave.

Before we begin, may I ask if the bank you're referring to is associated with your QuickBooks Payments account, or is this related to a sales transaction associated with a bank in QBO?

In the meantime, let's outline the possible situations in identifying a bank that made a payment.

If you're referring to the bank you registered when you signed up for QuickBooks Payments, let's log in to the Merchant Service Center to verify which bank is associated with receiving customer payments:

1. Sign in to the Merchant Service Center.
2. Click on Account, then select Account Profile.
3. In the Deposit Account Information section, you'll see what bank account payment will be deposited.

Also, if you connect your QuickBooks Payments account to QBO, we can check which bank you've selected:

1. Sign in to your QBO account.
2. Go to the Settings and select Account and Settings.
3. Choose the Payments tab, then select the Chart of Accounts.
4. The bank account will appear in the Standard Deposits section.

Here's a screenshot for your reference:

Additionally, ensure that the bank account selected is linked to QBO so that payments will automatically deposit to the registered bank and transactions can be easily tracked.

On the other hand, if the payment you're referring to is related to your sales transactions in QBO, we can check their associated bank by going to the All Sales tab:

1. Sign in to your QBO account.
2. On the left navigation panel, select All Sales.
3. Click on the sales transaction that has been paid.
4. Select View Payment so you'll routed to the Receive Payment page.
5. The bank associated with the payment will appear in the Deposit To section.

I've attached screenshots for your reference:

However, if this is a customer payment, please know that the option to check the customer's bank for payment is unavailable in QBO. Alternatively, we can check your email notification when your customer pays and identify the bank they use for their payment.

Furthermore, you can check out this reference to learn how to create bank rules to automatically categorize transactions from your bank: Set up bank rules to categorize online banking transactions in QBO.

Let me know below if you need further assistance identifying the bank that made a payment or if you're referring to another payment associated with a bank. Have a great day ahead.

Hi CarlSJ,

Thank you for the reply but it didn't quite get me there.  I'm trying to identify the banking company that my customer used to pay an invoice.  I followed your instructions to the second option you provided but I'm only able to access a transaction number and a payment ID, the name on the account and the last four digits of the account.  I need to know if it was issued through Wells Fargo or Truist Bank or some other institution.  Can you guys provide that info based on payment ID?

CarlSJ,

Following part two of your solution to identify the customers bank that made an Intuit payment, I can only access a transaction number, a Payment ID, the name on the account and the last 4 digits of the checking account.  However, I cannot see if it was issued through Wells Fargo, Trust Bank, or some other institution.   I need to identify the bank the customer is using to pay our invoice.

I appreciate you taking the time to follow my colleague's instructions, Dave. Let me chime in for additional details regarding your customer's bank name in the payment you've received.

QuickBooks doesn't have the option to show what bank your customer is paying from. Instead, we can receive a notification from your email or via message. 

However, if you can't find any notifications right now, I recommend reaching out to your customers to get the details from them. 

Additionally, you might want to check this article and learn how to use bank rules to automatically categorize transactions from your bank: Set up bank rules to categorize online banking transactions in QuickBooks Online.

Should you need additional assistance in managing your payments, please don't hesitate reaching out. I'd be glad to assist. Have a good one.