HOW TO MATCH THE REFUND MADE TO THE TO REVIEW BANK TRANSACTIONS

I know some ways to match your refund entry when reviewing your banking transactions, kimi21. I'm here to share with you the details.

First, let us ensure that the refund transaction is recorded correctly within QuickBooks. Depending on the transaction type you used to track the refund, make sure to set the correct posting accounts so that you can match your entries accurately. You may review this screenshot as your visual reference.

After that, you can match your entries by following these steps:

1. Click on Banking at the left pane, then go to the Banking page.
2. Select the bank where the refund was posted.
3. Go to For Review section.
4. Tap on Find match to start. If the system finds the refund entry, select Match under Action to proceed.

To gain more insights while matching and categorizing your downloaded banking entries in our system, review the resources provided in this article: Categorize online bank transactions in QuickBooks Online.

To streamline the process, you may create bank rules to categorize your transactions on your behalf automatically.

If you have any follow-up questions about refunds or need assistance while working with your banking transactions in QuickBooks, let me know by leaving a comment below. I'm here and ready to help you again. Have a good one!

Good day!

I am still unable to find any refund matches for the said cheque in our to review section. I used the previous dates as May 2023 until August 2023 but it still says: We could not find matching QBO transactions for the date and search criteria above.

Good day!

I was advised that any refund is manually issued and we create a refund receipt for it.

Good day!

Kindly assist on my previous questions if possible. Thank you!

I appreciate you for following this up, kimi21. I can provide an alternative method to match the refund made for the mentioned cheque from the Banking page in QuickBooks Online (QBO).

For successfully matching the Refund receipt you created with the corresponding cheque, it is crucial to verify that the date and amount mentioned on the receipt are identical to the date of the cheque. This will enable the system to detect and match them accurately.

1. Navigate to the Banking section and select the relevant bank account.
2. Locate the cheque transaction that corresponds to the refund made.
3. Once you've found the check transaction, open its details by clicking on it.
4. You should find an option labeled Match or Find Match. Click on this option.
5. QBO will display a list of potential matches based on the amount, date, and other details. Look for the refund receipt in the list and select it.
6. After selecting the refund receipt, save your changes by clicking the Save or Match button.

In addition, you can proceed with reconciling your account to ensure accuracy and help identify discrepancies or errors in the financial records.

I'll keep this thread open if you need further assistance matching the refund in QBO. You can always count on me. Keep safe!

Good day!

There isn't any match found in the range from May til August 2023.

Hello there, kimi21. Thank you for getting back to the thread and sharing updates on your journey of matching your downloaded transaction in QuickBooks Online (QBO). Allow me to give further details about this matter.

We appreciate your troubleshooting efforts and for following the instructions provided by my colleagues. The following are possible reasons why some transactions can’t find their match from existing records:

• The payees, amounts, or dates don’t match.
• The transaction is older than 6 months.
• The bank account on the payment isn't the same as the bank where the match is located.
• The payment has been reconciled.
• The record is already matched to another transaction. 
• There are multiple currencies involved, and the exchange rate has shifted significantly, making the amounts very different.

Let's confirm paired bank transfers and credit card payments. QuickBooks searches for matching transfer amounts and dates to automatically detect transactions between two of your connected bank accounts (including credit card accounts). If QuickBooks detects money leaving one bank account and entering another at the same time, it will suggest a record pairing that you may confirm or unpair. If the transaction is verified, it will be listed as reviewed in both feeds. Here's how:

1. Go to Banking.
2. When prompted, confirm the pairing in the Action column by selecting Record transfer (or Add card payment). 

You'll want to remove the pairing. Simply open the transaction and select Unpair from the transaction details. Then, click Categorize or Find match.

For detailed processes and further information, please read this article: Match online bank transactions in QuickBooks Online.

Moreover, you can also check out this article if QuickBooks can't find the right match or matches the wrong transactions in QuickBooks Online: Fix bank transactions downloaded in QuickBooks Online.

If you see error messages or don't see recently downloaded bank transactions, refer to this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

I've also included the following articles that you can use in handling bank transactions moving forward:

• Categorize online bank transactions in QuickBooks Online
• Set up bank rules to categorize online banking transactions in QuickBooks Online

Please feel free to visit us again if you have other QuickBooks-related concerns. We're always here to assist you at any time. Simply click the Reply button below or post in the Community. Have a great day ahead!