Hi there, mbs58. I understand how important to keep your bank transactions accurate. Let's work together to resolve this bank transaction. 

When it comes to the transmission of information from financial institutions to QuickBooks Online, the control primarily lies with the financial institution itself. Each bank has policies, procedures, and technical protocols for securely sharing data with external platforms.

Once you import transactions, they send the data containing various details. This includes the payee name, date, description, and amount, which the program uses to populate the corresponding fields. Sometimes, the information received from the bank may not be entirely accurate or complete. 

When you encounter discrepancies or inconsistencies with the imported data, I recommend coordinating with the bank to verify them. You also check your records from their website to further isolate the issue.

In the meantime, you can exclude those transactions in the For Review tab. I'll show you how:

1. Go to the Banking menu on the left panel.
2. Choose the Banking tab.
3. Check the box beside the transactions you want to exclude.
4. Click the Batch actions drop-down and choose to Exclude Selected.

Once fixed, you can now categorize your transactions. This way, your books will stay accurate at all times. For a complete procedure, check out this article: Categorize and match online bank transactions in QuickBooks.

To ensure your financial data matches with the one your enter in QuickBooks, I'd recommend reconciling your account. Refer to this article for the complete step: Reconcile transactions in QuickBooks Online.

The Community always welcomes you for further inquiries about bank connections. Have a good one!

Still unresolved…

Mine finally synced today as well. But only June's transactions synced. Nothing from March, April or May..... Does this mean Quickbooks won't be syncing the previous months? smh

When you created the new connection it should have asked you for a date to start bringing in transactions from. The annoying thing is I couldn’t reconnect my original account and now I have two Lowe’s credit accounts in QBO. I just selected the day after my last transaction in the original Lowe’s account. 

I am having this same issue. I just connected this week. Purchases made at the Lowe's store show in the Received column instead of the Spent column. 

I just linked to Lowe's Business Advantage this week. I have purchases showing up in the Received column rather than the Spent column. The Lowe's credit card people really screwed this up. 

Same here! So frustrating. How come Home Depot is working like a charm and Lowes can't get their act together? 

I did this, I requested it to pull from March 31st, but it still only pulls from June 5th on... 

Thanks for chiming in on this thread, htx2021.

I'd love to help you achieve your goal, so I have to ask for details about your concern.

Have you encountered any specific error messages while pulling up your bank transactions? Can you please provide additional information about your concern? Any further details could help us give the best resolution to your issue.

I appreciate any additional information you can provide. I'll be keeping an eye out for your response on this. Keep safe!

I'm seeing what you are seeing now... smh, The charges to the card are showing up as "Received" and the credits/payments to the cards are showing up in the "Spent" Column. Its backwards. Most definitely frustrating.

Hi there,

Thanks for getting back to the thread and providing detailed information about your banking concern.

As I've checked our records, I've confirmed an ongoing issue with transactions in Lowe's Bank in QuickBooks Online (QBO). I suggest contacting our Customer Care Team so they can add you to the list of affected users. From there, you'll be notified once this issue gets resolved.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

For future reference, here's a great resource about the best practices when reconciling: Learn the reconcile workflow in QuickBooks.

Don't hesitate to let me know if there's anything else I can do to help. I'm always here to assist. Have a nice day!

I unlinked the Lowes account in the hope I could relink it with the correct URL.  However, when I go to Link Account and look up Lowes Commercial it only comes up with https://www.onlinecreditcenter6.com/commercialgen2/login.do?subActionId=1000&clientId=lowes which is no longer a valid url. The correct url is now https://lowes.syf.com/commercial/ .  Please explain why no one at Intuit is capable of making this change.

Thank you for notifying us of the issue you are experiencing, @gphillips58. I'm here to ensure you can log out from your QuickBooks account.

There's an ongoing investigation into transactions in Lowe's Bank in QuickBooks Online (QBO). Rest assured that our Engineering Team is dedicated to implementing a solution that will fix this issue. Please know that this is a top priority for us, and it will continue to be so until it's fully resolved

In the meantime, I'd recommend contacting our Customer Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-89684.

Here's how: 

1. Click the Help (?) icon.
2. On the Assistant tab, enter Talk to a human.
3. Enter a short description of your concern and press Enter.
4. Select Contact Us to connect with a live support agent.
5. Choose how you'll want to get in touch with the support.

• Start a chat with a support expert.
• Get a callback from the next available expert.

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

Here's additional information on what you can do if you see error messages or don't see recently downloaded bank transactions from your bank: What to do if you get a bank error or can't download transactions in QuickBooks Online. 

If you have other questions about adding your bank account, I'm happy to answer them for you. Just post it here as a reply, and I'll take a look at it. Have a good one!

agree with you .....intuit/qbo support does not care how this is affecting us

we are tired of calling in to support and getting nowhere...we want to know from the engineers when the issue is going to be fixed and when are they going to try loading the new website for lowes? lowes.syf.com/commercial

we are tired of calling in to support, we want to know from the engineers when they are going to try and use the correct lowes link lowes.syf.com/commercial

thank goodness mine are not coming in correct - they are just not coming in at all

someone please get a message to the engineers to change the link to lowes.syf.com/commercial 

how are you getting this to pull up? i cannot get my transactions to come thru at all and I have unlinked and relinked the lowes account and only my payments will come thru not my purchase transactions

And now I cannot connect my Home Depot account!!! Is anyone else having an issue with Home Depot now. 

Hello, @frontranghome.

Currently, we have an ongoing investigation about being unable to connect Home Depot to QuickBooks Online. Rest assured that our engineers are doing their best to fix it as soon as possible.

I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. I've included the steps to contact support below. 

1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

Meanwhile, you can download an updated list of your transactions from your bank's website. Then, upload them to QuickBooks using a CSV file. After that, you can categorize them in the For Review tab.

I'm always around if you need further assistance with classifying your transactions. It's my pleasure to help. Have a great day!

We have the same issue! Seriously insane. No Lowes, No Home Depot....

And yes we did call into customer service and they could not help. Same response we got for Lowes..

THIS MIGHT HELP. After scanning 6 pages of replies here and the sad fact that this is unresolved *** as well as ***we are now past 90 days of transactions ... so if QB tech folks find a fix, you might still be missing several weeks, if not months of data. SO ... I went searching for another option.

1. In the Lowes website navigate to BILLING > INVOICES ...

2. over on the right side there is an option to DOWNLOAD RANGE OF INVOICES.

3. Click that then CHOOSE FILE FORMAT to QUICKBOOKS.

4. Select ALL INVOICES.

5. Select which account you want to include (we only have one account so I just had to click that one)

6. then select a start date. Mine stopped importing on 3/24. So i had to download in 2 batches since it will only allow a download range of 90 days. I chose 3/24-5/31

7. Select DOWNLOAD.

8. Then change the date range (I did 6/1-7/31) and download again.

9. NOW .... go back to Quickbooks. Under the big gear, look under the TOOLS column and choose IMPORT DATA.

10. You're going to import BANK DATA.

11. On the left side where it says "Manually upload your transactions" I click on "select files" in blue at the bottom and navigated to my downloads. Open the file you just downloaded.

Follow the rest of the steps and TADA the transactions are all in the banking tab ready for you to categorize and add. 

12. Do it again (steps 9-11) if you have a second file to upload like I did. 

GOOD LUCK!!!