Has anyone had any luck with this??  I tried again today and all it downloaded was my payments on the account - no expenses.  Beyond frustrating!! Apparently QB doesn't care at all about getting this fixed since it has been a problem for most of 2023. Ugh.

Hi there, @vsctarutledge.

Thank you for reaching out. I know how important it is for you to link your commercial credit card to QBO. I'm here to help you get this fixed but upon checking, I found out that there's an ongoing investigation on this issue you are currently experiencing. Rest assured that our engineers are doing their best to get this resolved immediately.

We recommend contacting our Customer Care Support team so that you'll be added to the list of affected users and for you to get notified once the issue is resolved. Here's how:

1. Sign in to your QuickBooks Online account.
2. Select Help in the upper right-hand corner.
3. Type in ''Talk to a human".
4. Click Contact Support Team.
5. Choose a way to connect with us.
   
   

We appreciate your patience as we're working on fixing this issue. Please let us know if there's anything we can assist you regarding banking transaction concerns. We are always here to help.

This is the only solution so far - import manually. Here's the steps I did: 

1. In the Lowes website navigate to BILLING > INVOICES

2. over on the right side there is an option to DOWNLOAD RANGE OF INVOICES.

3. Then select CHOOSE FILE FORMAT and change to QUICKBOOKS.

4. Select ALL INVOICES.

5. Select which account you want to include (we only have one account so I just had to click that one)

6. then select a start date. Mine stopped importing on 3/24. So i had to download in 2 batches since it will only allow a download range of 90 days. I chose 3/24-5/31

7. Select DOWNLOAD.

8. Then change the date range (I did 2 months at a time) and download again.

9. NOW .... go back to Quickbooks. Under the big gear, look under the TOOLS column and choose IMPORT DATA.

10. You're going to import BANK DATA.

11. On the left side where it says "Manually upload your transactions" I click on "select files" in blue at the bottom and navigated to my downloads. Open the file you just downloaded.

Follow the rest of the steps and TADA the transactions are all in the banking tab ready for you to categorize and add. 

12. Do it again (steps 9-11) if you have a second file to upload like I did. 

GOOD LUCK!!!  You can also import CSV which is a few more steps but I think I prefer that method. Just make sure all the amounts are NEGATIVE so they import as "money out" instead of "money in".

I am in the same boat, haven't found another solution. 

It will connect, but nothing ever gets pulled into the bank feed

it's approaching a year since Lowes - Synchrony Bank connected to Quickbooks Online and that is more than enough time for the 2 companies to have figured out the connection issue so we should all just assume that no one with either company has anyone in their IT department smart enough to resolve the connection issue and we should accept the fact that we need to manually enter Lowe's receipts. It is the year end for most of us and we have waited and given a different story everytime we communicate by phone or any other means. I contact Lowe's everytime I contact Quickbooks/Intuit so I can see if I can be told something more reasonable.

February 2024 and still not working. That's a year and just short of 4 months from the original post. When I first set up QBO, it worked but wouldn't stay connected. However, if I clicked on the reconnect button it would work for that session. I had to do it every session. Now it won't work at all, I have to export from the bank to a CSV file then import that to QBO. There is clearly a communication issue between QBO and Synchrony, and Intuit is in no rush to fix it. It would be better to just say "Synchrony accounts are not compatible" than this "we're working on it" nonsense that clearly isn't true. If it's doable at all, the software engineers should have found a way to do it by now.

We see where you're coming from, Hawthorne-IS. We'll help you review your Banking/Transactions menu to ensure QuickBooks thoroughly downloads your transactions.

Before we start, we want to check if you've experienced any error messages with Synchrony or during the bank transaction downloads. This will help me provide a precise solution for this issue.

Let's begin a manual download of your latest available transactions. This refreshes the connection between your bank and the program. Here's how:

1. Go to the Banking or Transactions menu.
2. Select the blue tile for your linked bank account.
3. Click the Update button. 

Next, log in to your bank's website to evaluate your account page for any important messages or alerts. If you make any changes, such as updating login credentials or account information, remember to also update QuickBooks. Here's how: 

1. Go to the Banking or Transactions menu.
2. Select the blue tile for your linked bank account.
3. Click the Edit icon.
4. Choose either Edit sign-in info or Edit account info. 

For the complete guide, you can refer to this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Once you obtain your latest available transactions, review and categorize them. Then, reconcile your accounts so they always match your monthly statements.

We're all ears if you have other banking concerns or questions about managing transactions in QBO. You can drop a comment below, and we'll gladly help.

Amen!! I would cheer this comment X1000

I can +1 this issue, Sweetwater Sound also uses Synchrony Bank, and the account is in a constant stand of reconnecting even after multiple relinks and such. 
I know for a fact it's QuickBooks, and it sucks because I literally just got QuickBooks less than a month ago. Sweetwater is probably THE biggest vendor I buy from. 

Funny thing is, I can easily connect the synchrony account to credit karma (OWNED by Intuit) and other financial platforms like Empower. Based on every reply so far, it seems like QBO is essentially denying that there is any issue and just giving everyone the exact same response.

I have been unable to connect my OBO account to my Lowe's commercial account for 432 days.  It worked for 12 years then in 2023 it failed.  OBO has told me they are working on it.  They have told me that weekly for over a year.  Today I told Lowes I would stop using them until they got OBO to work with Lowes.  I suggest you all do the same because OBO is not able to fix it

I'm having the same problem and disappointed to see that it's a long standing issue.  I feel similar in closing my account and going elsewhere.  Lowe's constantly disappoints...

I have been having the same issue with multiple clients with the Lowe's credit card.  Have been on the phone with QuickBooks tech support and Lowe's and their is a lot of finger pointing and no solution.  For small business who use Lowe's for a lion's share of their transactions, this is extremely time consuming and frustrating.  QuickBooks needs to apply resources to this and get it fixed.

I completely understand your sentiments, and I want to assure you that I'm here to assist you with linking Lowe's credit card to QuickBooks Online, Marilyn. I recognize how important it is for you to have this connection set up efficiently so you'll be able to get back to your workflow.

First, I'd like to verify if you can find Lowe's commercial credit card using their updated URL from the options in QBO when linking an account. Here's how:

1. Go to Transactions and choose Bank Transactions.
   
   
   
   
2. Click Link account.
   
   
   
   
3. Enter your financial institution's latest URL in the search box. 
   
   
   

If it's not appearing in the options, it could be currently unsupported due to their recent updates. You can request support for your bank by following the steps below:

1. Go to Transactions and pick Bank Transactions.
2. Select Link account.
3. Type your bank's web address (URL) in the field provided, then tap Request.

Additionally, if your bank is listed, attempt connecting it to QBO. If you encounter an error message, please let us know so we can check for ongoing issues.

Finally, check with your financial institution to confirm if they still allow the sending of bank transactions to QBO. They can also provide the information on when the option to link Lowe's commercial credit card to QBO will be available.

Thank you for your patience as we work through this process. Should you have additional questions, please don’t hesitate to reach out. I’ll be around to provide assistance. Looking forward to resolving this for you and helping you get back on track, Marilyn.

I have gone through these exact steps to disconnect and relink my Lowe's credit card.  The link provided is 

We appreciate your efforts to help resolve this connectivity issue with your Lowe's credit card, Marilyn. We want to ensure this matter is addressed promptly so you can maintain the accuracy of your financial data.

Upon checking, there's an ongoing investigation for Lowe's Business (Synchrony) Bank where no transactions are downloading in QuickBooks Online (QBO). Rest assured that this case is currently being worked on with utmost urgency.

In keeping with this, I'd recommend contacting our Customer Care team so you will be included in the list of affected users and receive regular updates on the progress. To do this, here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Select the Using QuickBooks topic in the What can we help you with? page.
6. Choose a way to connect (Callback or Chat).

Once the connection is fixed, your most recent transactions will download. Ensure to categorize and match them to keep your account updated.

I'll be here in the Community to provide a prompt response in case you have other bank connection concerns or issues about managing transactions in QBO. Please don't hesitate to leave a reply below, and I'll gladly help.

You can use MT Online or one of the converter tools with a one time license (e.g csv2qbo @ $60) for the time being.
https://www.moneythumb.com/?ref=110