I connected Amazon app, it has pulled up all Payouts, except May and April. Jan to Mar, Jun to Sep is fine, but April and May Payouts are missing how can I fix this?

I appreciate you joining the Community forum for the first time today, aesthesia-. I can see that you're facing an issue with your Amazon app, specifically with the missing payouts for April and May. It's my top priority to keep track of your entries accordingly.

I'm glad to hear that all the payouts from January to March and June to September have been added to QuickBooks successfully. Since the data from April and May are missing, I suggest connecting with Amazon Support to review if there are any ongoing issues with the application during these periods. From there, they will also assist you in bringing the entries to our system successfully.

I'm adding this article for more tips about linking your Amazon Business account to QuickBooks with the Amazon Business Purchases app to track your purchases in our system: Connect your Amazon Business account to QuickBooks Online.

On the other hand, if you have an account connected with QuickBooks Online (QBO), you may upload your older transactions using an Excel CSV file. Then, review and categorize them under the For Review section.

If you have follow-up questions while managing your Amazon entries with QuickBooks. I'm more than happy to help you again. Have a good one!

Hi Angelyn, 

this is the reply I got from Amazon Support: 

I understand that your third party application: Quickbooks is unable to sync/retrieve data with your selling account. I would like to inform you that this issue can be verified and troubleshooted only from the developer's account. We would not be able to troubleshoot this issue from your account. Please note that at this moment, we are unable to coordinate the next actions to resolve this matter unless we work with the application's Developer directly. While we understand that it is impacting sellers such as yourself we need the app developer to get in touch and actively work with us so to resolve the issue with their app. We would appreciate it if you could report this issue to your developer and ask them to contact us with the following information(all that is applicable): - application id - full request response in .txt format - API and Operation being used - batch id/report id if the issue is related to feed upload/reports

Hi Angelyn, 
This is the reply I got from Amazon Support: 

I understand that your third party application: Quickbooks is unable to sync/retrieve data with your selling account. I would like to inform you that this issue can be verified and troubleshooted only from the developer's account. We would not be able to troubleshoot this issue from your account. Please note that at this moment, we are unable to coordinate the next actions to resolve this matter unless we work with the application's Developer directly. While we understand that it is impacting sellers such as yourself we need the app developer to get in touch and actively work with us so to resolve the issue with their app. We would appreciate it if you could report this issue to your developer and ask them to contact us with the following information(all that is applicable):

- application id

- full request response in .txt format

- API and Operation being used

- batch id/report id if the issue is related to feed upload/reports

Welcome back, @hello-aesthesia-.

Thank you for providing the specific details required to proceed with your concern.

To get the information that you need from the developer. Here's how you can reach them:

1. On the left navigation panel, select Apps.
2. Click Find apps.
3. Type the name of the application in the search field.
4. On the Overview page, you can click the link under Support.

This will route you to the support of the application. 

You may refer to this article in the future to find QuickBooks Online's list of supported third-party applications: Intuit App Center. 

If you have any further questions about QuickBooks Online, please don't hesitate to leave a comment and I will be happy to assist you. Have a nice day. 

Hi Jambon, 
in their message they state clearly that they need this information from developer. I am not a developer of QuickBook apps and I don't have access to logs. 
Please kindly assist.

Hi there, @hello-aesthesia-.

I've already updated the answer above. Please check and let me know if everything is good now.

Our top priority at QuickBooks is your satisfaction above everything else. We strive to ensure that you're completely satisfied with our services. At QuickBooks, we prioritize your satisfaction above everything else.

Here's some article for you for your reference in the future:

• Manually upload transactions into QuickBooks Online
• Manually add transactions to account registers in QuickBooks Online

Feel free to post in the Community space for any concerns about QuickBooks. Have a great day.