I have a negative CC deposit to Undeposited Funds. Adding a negative bank deposit doesn't work. I attempted the journal entry solution posted here but didn't work.

Hello @brentbernard-cou,

You can select your undeposited funds and bank account as the source account of your journal entry to zero out the negative balance. Let me who you how.

1. Go to the + New button.
2. Under OTHER, select Journal Entry.
3. Select the date of your journal entry.
4. On the first line, select Undeposited Funds under the ACCOUNT column.
5. Below the DEBITS column, enter the amount equal to the negative balance.
6. On the second line, select any of your bank accounts under the ACCOUNT column.
7. Below the CREDITS column enter the same amount.
8. Click Save and close.

Once done, you'll have to deposit the journal entry to offset the negative credit card balance:

1. Go to the + New button.
2. Under OTHER, select Bank deposit.
3. On the Select the payments included in this deposit section, select the journal entry you've created.
4. Click Save and close.

Additionally, I've got you this helpful article for guidance in preparation for the 2020 tax season: QuickBooks Online Year-end Checklist.

If you have any other questions, please let me know in the comments below. I'll be here to lend a helping hand.

I'm sorry but this didn't seem to fix the problem.  To be clear, there was a $331.63 withdrawal from the checking account equal to a client CC refund.   This was also paired with a $23.96 deposit for another client's CC charge for a service.  This left a net withdrawal of -$307.67, (including a $1.04 CC fee).  When I enter the journal entry, as you instructed, it creates a positive balance, (debit $331.63 to Undeposited funds; credit $331.63 to checking).   It shows a deposit $331.63 in Bank  deposits and this is a withdrawal.  It will not match to the downloaded bank transaction.  I'm left with the same problem unfortunately. 

Hello there, @brentbernard-cou.

You can write a check or create an expense transaction to record the money you take away or withdraw from your bank account. I've added a screenshot for your reference.

1. Go to the New icon (+).
2. Choose either Check or Expense.
3. From the Bank Account drop-down, select the account where the transactions are posted.
4. Under the Category detail section, enter the following:
   • 3331.63 (total amount of withdrawal), you can use an AR account (or any Income account used in the original transaction) since this transaction is for client CC refund.
   • 1.04 for the credit card processing fees
   • - 25.00 (This is the total amount of your client's payment ( $23.96 +Credit Card fee) for the service you rendered.) 
5. Click the Save and Close button. 

I'm adding these articles to learn more about how QuickBooks handles your expense-related transactions:

• What is the difference between bills, checks, and expenses? 
• Enter bills and record bill payments in QuickBooks Online 

Lastly, I'd recommend consulting with an accountant so you'd be assisted in tracking your income and expense transactions correctly.

Keep me posted if you have other questions or concerns. I'm always here to make sure you're able to achieve your goal.

I have the same issue of I need to record a negative deposit.  I followed your steps above except I had all of the items in the debt column.  When I go to bank deposit it still will not let me add a negative deposit to my bank.

I tried this step too but now how do I match this up to my daily sales in undeposited funds?

Thanks for visiting the Community today, PauleyJK.

 Based on the scenario, we’ll have to create a clearing account. Then, transfer all related transactions to the account and manually categorize them. I’ll help and walk you through how to add it.

1. Tap the Accounting menu on the left panel to choose Chart of Accounts.
2. Press the New tab in the upper right to open the Account window.
3. Choose Bank for the Account Type and click the Detail Type drop-down to select the category you wish to use for the account.
4. Then, type the name for the clearing account in the Name field.
5. Make sure you do not type in any amount in the Balance box.
6. Click Save and Close. 

Once done, use the Transfer feature to move the entries to the clearing account. For detailed instructions, click here. It’s scenario-based and I suggest following the steps that fit your situation.

Additionally, the following links will guide you on how to classify your bank entries, fix negative deposits, and track your daily sales.

• Categorize and match online bank transactions in QuickBooks Online 
• Record your total daily sales 
• How to resolve negative deposits 

Should you need further assistance when working in QBO, please let me know. I'm always here to help. Have a good one.