I have a sales receipt from 3/23/2020 that shows under Uncleared deposits and other credits.  The pmt was downloaded from bank 4/3/2020.  How do I remove from Uncleared?

Hi there, kpagaduan12.

I’ll help point you in the right direction in removing the uncleared sales receipt.

In QBO, you can remove past transactions on the Reconciliation page by either deleting or reconciling them. Since the sales receipt is from the previous year, I suggest consulting with an accountant for further assistance.

They can guide you on how to handle this type of situation. It also ensures that your books are in order. If you’ll have to delete the sales receipt, let’s go to the Chart of Accounts to accomplish this task.

Here's how:

1. Go to the Accounting menu on the left panel to choose Chart of Accounts.
2. Select the right bank to where the sales receipt is posted to.
3. Click View register under the Action column.
4. Press the Filter icon.
5. Then, press the Reconcile Status drop-down list to select Not Reconciled.
6. Pick Sales Receipt from the Transaction Type drop-down and hit Apply.
7. Click the Sales Receipt to expand the line.
8. From there, press the Delete button and follow the on-screen instructions to confirm the deletion.

However, if you’ll have to reconcile the transaction, perform the recommended instructions in this article: Reconcile an account in QuickBooks Online.

I've included some articles for future reference. These resources contain solutions on how to resolve reconciliation problems in QBO.

• Fix issues for accounts you've reconciled in the past in QuickBooks Online 
• Fix issues at the end of a reconciliation in QuickBooks Online 

Stay in touch if you still need help when working in QBO. I’ll be happy to assist further. Wishing your business continued success.

Thank you for your response & directions.  

Would it be better to match the receipt & the downloaded payment? 

If so, what steps should I take, since the dates are different and the payment was reconciled in 3/2020?

Will this cause a problem for all months that were reconciled after 3/2020 or just clear up the 

issue of the receipt showing as an Uncleared transaction going forward?

Thanks again

Thanks for getting back to us, @kpagaduan12.

Yes, you can match the receipt and the downloaded the payment in your QuickBooks Online (QBO) account. Before doing so, you’ll have to manually undo the reconciled payment or invite your accountant and let them undo it for you. They have the proper tool to undo the reconciliation at once

If you’re not affiliated with one, you can visit our ProAdvisor page and find one from there. Your accountant can give you their expert advice on the best action to take and resolve this.

To undo your reconciled account, you can follow these steps:

1. Go to the Accounting menu.
2. Select Chart of Accounts.
3. Find the account you want to undo then select the View register link,
4. Select the transaction you want to unreconcile to expand the view.
5. Review the check column. If the transaction is reconciled, you’ll see an “R.”
6. Select the checkbox until the box is blank. This removes the transaction from the reconciliation.
7. Click Save and close the account register.

You can also see this link for more details: Undo or remove transactions from reconciliations in QuickBooks Online.

Once everything is all in place, you and your accountant are now ready to reconcile your account again.

Let me know in your reply if you have other concerns or questions about reconciliation or with your account. I’m more than happy to assist you. Take care and keep safe.