I'm getting this message every couple of days: "To sync your accounts again, you'll need to reconnect. (350)" This applies to Citi and Chase but not Wells or AmEx. Why?

Hello. The reason you're not getting the same error message for Wells Fargo and AmEx accounts is because the authentication processes between QuickBooks and each bank are different, slaidc

Error 350 indicates that the connection between your bank account and QuickBooks Online has become invalid. To resolve the issue with Citi Bank and Chase Bank, you'll have to re-establish the connection by updating your account credentials or reauthorizing it. This ensures smooth and secure communication between your bank and QuickBooks Online.

You can follow the steps below and utilize the Refresh all button to refresh the bank's connection and see the most recent transactions. Here's how:

1. Go to the Gear icon.
2. Select Manage Accounts under Transactions.
3. Click Refresh all. 
   

If the same thing happens, you can reconnect them following these steps. Before anything else, I recommend reviewing the bank transactions. Go to the Transactions menu and locate the transaction you want to categorize from the list. Note: Don't delete the bank connection. It'll permanently delete all transaction history.

1. Still, click on the Gear icon and choose Manage Accounts.
2. Select Connect another account.
3. Enter the name of your bank and the account type and follow the onscreen instructions to connect your account.

Furthermore, you can explore these links for additional assistance in effectively managing your transactions:

• Schedule C and expense categories in QuickBooks Self-Employed.
• Categorize transactions.

If you have any further questions or issues regarding bank errors in QuickBooks Self-Employed, please feel free to reach out to me. I'm here to help you resolve any concerns you may have about this matter.

Thanks for the reply. I see now that my question was not precise: I know how to restablish my bank connections. What I don't understand is why I'm having to reconnect them every couple of days. What steps can I take to prevent this annoyingly frequent chore?

You're welcome, slaidc. Thank you for getting back to us and providing us with more details about your concern. 

If your bank connection expires or is updated by your bank, you may receive error code 305. The issue can be resolved by reconnecting your bank connection.

Here's how to refresh your bank connection:

1. Go to your Profile (⚙) icon and then Manage accounts. 
2. Select Refresh all. 
   

Follow the prompts to finish updating your bank connection. 

In case you'd encounter errors updating your bank connection, follow the troubleshooting steps on the following article: Fix bank error 103 in QuickBooks Online and QuickBooks Self-Employed. 

After refreshing your bank connection and getting your latest transactions, you can now categorize transactions in QuickBooks Self-Employed to put them to the correct line of your Schedule C.

Let me know if you need further information about the error or anything else. I'm always here to help. Have a wonderful day!

None of the answers make any sense to me I cannot find any of that on my version of quickbooks. 

Hi there, jimmy37.

Let me get the help you need with your banking issue.

To be sure we're on the same page, I'd like to verify the version of QuickBooks you're using. May I know the specific error message you encounter? Then, what have you done to resolve the issue? Any extra information is much appreciated.

We're looking forward to hearing from you.

Quickbooks Mac Pro 2023.  I am so angry this is not working.  If first gives me a code error 350 like they have on your support, but no matter what I do it will not sync and all the instructions do not work because nothing they have I have.  (in terms of what they are explaining to do to remedy the problem.  I have also been on hold for hours trying to remedy my quickbooks not being able to backup I keep getting that error also.  That's been going on for a year.  Now, if I get my accounts lined up to reconcile, I can't back them up for my accountant.  I have had quickbooks since 1992.  The last couple of years they have been terrible.  Between all the issues like this and the now over 500 a years to have the full version.  I need to shop for another company.  

Another error message I get is now coming up: 

Reconnect your online banks.

We've made updates for an improved banking experience. You'll need to reconnect one or more Chase accounts on or before Sep 27, 2022 to avoid any interruption to your online banking service.

I reconciled 6 months ago.  and this is version 2023.  

This isn't the kind of situation we want you to experience. Rest assured, I’ll take note of this feedback and raise this concern with our management team. Your voice is important to us to ensure we give our users the quality service they deserve, jimmy37.

The Error 350 message includes the line “Verify ToC: Verify has failed due to an error under Transfer of Credits related to transactions.” “Transfer of Credits” usually involves an invoice, a general journal entry (GJE), and a payment. The error occurs when transactions aren’t linked properly. To fix this, we'll need to verify and rebuild your data in QuickBooks Desktop for Mac. This process can help identify and fix data integrity issues that may impact the transactions. But first, let's make sure we update QuickBooks Desktop for Mac to the latest release.

Before you rebuild your company file, use the verify tool in QuickBooks Desktop for Mac to scan your company file for errors or data damage:

1. Go to File on the top menu. 
2. Select Utilities.
3. Tap Verify Data, then select OK to close all windows. If you see “Your data has failed the integrity check” you need to rebuild your file. If there are no problems with your data, you’re done.

 Once you’ve verified your data, just rebuild your company file to fix any errors or data damage that's found. Here's how:

1. Go to File, then select Utilities.
2. Click Rebuild Data, then tap OK to close all windows.
3. QuickBooks will ask you to make a backup before rebuilding your company file, select OK. If you don’t want to do a backup, select Cancel to continue rebuilding your company file.
4. If you haven’t set up any backup preferences, QuickBooks will ask you to update them. Select Backup Preferences and edit as needed, then select OK.
5. When the backup's finished, select Show in Finder to locate the backup or hit OK if you’re done.
6. Once the rebuild's finished, press OK.

To make sure your file is free of errors or data damage, verify your company file again. If you still have errors or damage, rebuild the file again. To learn more about this one, check out this article: Verify and rebuild data in QuickBooks Desktop for Mac. On the other hand, to fix issues when you use online banking in QuickBooks for Mac, let's make sure we perform the following:

• You backup your QuickBooks company file.
• Your computer is connected to the internet.
• You have the latest release of QuickBooks installed.
• You can sign in successfully to your bank’s website.
• Your bank didn’t report a server outage.
• Your account info (like account number and routing number) in QuickBooks is correct.

For other troubleshooting steps, check out this article: Fix online banking issues in QuickBooks Desktop for Mac. Additionally, feel free to visit our Bank connectivity page which will guide you to sync your bank account with QuickBooks Desktop for Mac.

I want to make sure I've got you covered. You can click the Reply button below for follow-up questions and clarifications about managing your Bank Feeds. I'll be in touch.

I did the verify data and it failed.  I rebuilt the data and it passed.  I then re-verified the data and it passed.  Business still fails to backup the file.  I tried to close the company and quickbooks and restart and it still will not backup the data.  

I also checked and the quickbooks version is up to date. 

Hello there, jimmy37.

I appreciate you performing some troubleshooting steps to resolve the issue about Chase bank. I understand that you want to ensure this issue is resolved as soon as possible.

Since the issue persists even after trying some troubleshooting steps, the best course of action would be to contact our Customer Care Support Team. They have the necessary tools to pull up your account in a secure environment and perform a screen-sharing session to take a closer look and come up with a fix.

To reach them, here's how:

1. On your QuickBooks account, go to Help.
2. Select QuickBooks Help.
3. Click Contact Us. 
4. Follow the onscreen instructions.

You can also visit this link to get more information on how to contact them and go to the Contact QuickBooks Desktop for Mac section: Contact QuickBooks Desktop support. Ensure to review their support hours to know when agents are available.

For future reference, here's a guide you can check to learn more about QuickBooks Desktop for Mac: QuickBooks Desktop Mac User’s Guide.

If you have any further questions or concerns about QuickBooks, please feel free to leave a comment below. I'm here to help you out. Have a great day!