I wish there was some other option besides Quickbooks!

JKCEnt · ‎January 13, 2022

I have now had 8 agents try to help me only to hang up after putting me on hold for at least 5 minutes. One today was still connected by glance and I put a message up on my screen to please call me back and my phone number, but no she didn't and eventually disconnected the glance.

Through the 7 agents, I had been nice and patient and jumped through every stupid hoop each one had put me through until they finally realized its a QB problem not a user one only to have them say they were going for answers and then never returning. I even had one tell me he was messaging the last agent that spent over an hour with me and she would call back. She didn't

Finally I called back and told the automated that I wanted to speak to a supervisor. THat got me through to someone, but I don't think she was a supervisor. She tried to tell me that in order to help me I had to Upgrade my quickbooks in order to get help, even though I just upgraded last April 2021. At this point I got mad. It was obvious I was upset, but i still did not swear or be mean. When I asked how long the tech support would last, she couldn't answer and when I said current version was less than a year, she said it only would have basic troubleshooting anyway all she could offer was an article. I asked if I could buy tech support ala carte and if I did what guarantee was there that they would help me. She put me on hold to find out and then eventually hung up like the rest. Interestingly enough I don't get survey emails from any of these that didn't help me.

In case there is an Intuit person here, this is the problem. I had direct connect set up and working. I manually downloaded some transactions that were missing from the beginning of 2021. so they were imported using webconnect. At some point I had to deactivate my bank feeds. THat is where the problem is. My account says its deactiviated but I can not reactivate. Please do not give me basic instructions for connecting my bank account. I know how to do that, I have been activating and reactivating accounts since they first started doing it. I have 5 company files and the problem is only with one bank account in one company file. Yes I'm enrolled, yes I can create a new account and connect it, yes I can find a backup from when it was set up before. All of these things do not solve the problem of that this account is not there for me to connect but any new ones are.

Rose-A · ‎January 13, 2022

I appreciate you checking in with us, JKCEnt.

It's good you've performed some troubleshooting steps beforehand. Let's get your account reactivated.

As an initial step, you might want to create a new account and merge them to your deactivated bank feeds account. Here's how:

Click Lists at the top menu bar and choose Chart of Accounts.
From the bottom, click the drop-down arrow beside Account and click New.
Follow the on-screen instruction to create an account.
Hit Save & Close.

After that, you can follow the steps in this article to merge the accounts: Merge list entries in QuickBooks Desktop.

Once merged, you can go back to your bank feeds and connect the new merged account. If you choose to connect using the WebConnect feature, you can follow the steps in this article: Set up bank accounts for Bank Feeds in QuickBooks Desktop.

The following write-up is a good reference: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop. It includes errors like OLSU-1011, OLSU-1014, OL-202, and OL-206 to name a few.

I need to make sure this is resolved and you're back to running your normal business processing. Have a good one!

View solution in original post

Rose-A · ‎January 13, 2022

I appreciate you checking in with us, JKCEnt.

It's good you've performed some troubleshooting steps beforehand. Let's get your account reactivated.

As an initial step, you might want to create a new account and merge them to your deactivated bank feeds account. Here's how:

Click Lists at the top menu bar and choose Chart of Accounts.
From the bottom, click the drop-down arrow beside Account and click New.
Follow the on-screen instruction to create an account.
Hit Save & Close.

After that, you can follow the steps in this article to merge the accounts: Merge list entries in QuickBooks Desktop.

Once merged, you can go back to your bank feeds and connect the new merged account. If you choose to connect using the WebConnect feature, you can follow the steps in this article: Set up bank accounts for Bank Feeds in QuickBooks Desktop.

The following write-up is a good reference: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop. It includes errors like OLSU-1011, OLSU-1014, OL-202, and OL-206 to name a few.

I need to make sure this is resolved and you're back to running your normal business processing. Have a good one!

JKCEnt · ‎January 14, 2022

Thank you Rose-A for responding. That is a great idea to merge the accounts. I will try that next and see if it works. At first glance it is telling me that it will unreconcile all transactions and that if I still have bank feeds connected I will get an error. So I am following the instructions to export the IIF file because I still have the lightning bolt next to the acct even though deactivate is selected. I exported the Chart of Accounts but the troublesome account is not showing under the QB online area with the others so there is no way to change the value to Y or N for that account, but I tried re-importing anyway just to see if if would change anything and I get a import error on all the bank accounts even the ones that were working so it I guess I don't know how to fix the errors in the IIF File. If you can offer some help in this area, I would appreciate it. correcting something like an iif file is what I was trying to get those support reps to do I figures it is in the setting somwhere. Sheesh.

JKCEnt · ‎January 14, 2022

Okay, I went ahead and merged the old account into the new account and it worked! Even though it was telling me that if I had that lightning bolt showing it wouldn't work, but it did and it didn't un-reconcile my transactions either. What a relief. Thank you very very much for this suggestion.

Now I wonder if you can tell me if I was charged for a support call when I called on 12/7 to start this whole thing? For some reason I have a charge from Intuit in this checking account for this company file even though one of my other companies is the one who pays for payroll and that should be the only charge I have monthly but the amount doesn't match. I'm really upset about the service I received from Intuit by phone but if I now find out that I was charged for that support fiasco, I will be really mad.

Adrian_A · ‎January 14, 2022

I appreciate you for getting back to us, JKCEnt.

Its good to know that the solution shared by my colleagues works on your end.

As for the charge, since this is a public forum, I'm unable to ask for any confidential. That said, it would be best if one of our phone support agents can take a look at your account and verify the charge.

I've also added this article that has lists on what are the charges that Intuit asked on your account: Understand Intuit charges on your credit card or bank statement.

Keep me posted if whenever anything arises. Keep safe!

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I wish there was some other option besides Quickbooks!