I can imagine how this ongoing problem might be causing you stress, especially considering how important accurate financial records are for your business, @JLB LACC. Please know that you're not alone in this, and I'm here to support you every step of the way. Your detailed explanation helps me better understand the challenges you're facing, and I'm committed to working with you to find a definitive solution.
Excessive cache accumulation in a browser can sometimes lead to unexpected behavior in the program. This may be the root cause of the error messages you're encountering when attempting to inactivate the bank account.
To isolate the issue, I recommend accessing your QBO account through a private browsing window. This approach will help us determine if the problem is related to cache build-up and resolve it. You can use the following shortcut keys to access incognito mode:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
If you're able to successfully inactivate the account, return to your default browser and clear its cache to refresh the system. Alternatively, consider using other supported browsers to access QBO.
Please note that when running reports, you'll still see inactive accounts and their transactions. QuickBooks includes these to maintain accurate financial records. However, you can customize certain reports to display only the accounts you wish to review.
Remember, you're not alone in this process, and your diligence in addressing this issue is commendable, @JLB LACC. If you encounter any further difficulties or have additional questions, please don't hesitate to post your concerns on the QuickBooks Community page. Our team is committed to providing you with prompt and effective support.
