Intuit has charged my bank account twice, but I never used the service.

Allow me to help point you in the right direction who can assist you in checking these charges, cobynow.

While the Community can provide answers and troubleshooting solutions to certain questions, there are things that only our phone support can do to resolve the problem.

To get this sorted out, I’d suggest reaching out to our QuickBooks Support. They have the tools required to view a detailed version of the statement and check what are those charges for.

If you're using QuickBooks Online, you can follow the steps below to contact us. You can check out our support hours to ensure we address your concern on time:

1. Click the Help (?) icon.

2. Choose Contact Us.

3. Enter a  brief description of your situation in the What can we help you with? area, then click Let's talk.

4. You'll be presented with a few options for connecting with Intuit. Select Get a call.

However, if you're using QuickBooks Desktop, you can reach us through this link: https://quickbooks.intuit.com/learn-support/en-us/contact.

Additionally, I've got an article that will help you locate the charges within your QuickBooks product: Understand Intuit charges on your credit card or bank statement.

You can always visit us here in the Community if you have any general questions about QuickBooks. I'll be around to ensure all your concerns are addressed accordingly.

I never used quickbooks but was charged with fee... How am I supposed to talk to the representative?

Good afternoon, @cobynow. 

Thanks for chiming in on this thread. I can get you in the right direction to figure out these charges. 

You'll need to go through a particular link to contact our Customer Support Team since you don't have a QuickBooks account. Here's the link: Contact Us. Follow the steps below after getting there: 

1. Choose a product. 
2. Press the Search for something else option at the bottom. 
3. Type in your question and give any additional details. Tap Search when ready. 
4. Click the Start a message button and through there you can request a callback to speak with someone instead of chatting with them. 

It's that simple! 

Please let me know how it goes or if you have any trouble along the way. I'll be waiting for your response! 

I am having this same problem. I do not have an account with Intuit, but I have a new recurring payment of $62.43. 

Please help. 

Hi there, @Johns27m.

Thank you for reaching out! I'll ensure you get the right person to check why you have a recurring payment of $62.43. 

I recommend reaching out to our Customer Care Support team. They can securely pull up your account, review your billing info, and assist you with your concern. 

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

I'm also adding this reference for our schedule: Contact Support. 

Additionally, you can update your billing and subscription info through your QuickBooks Online account. This helps everything stay accurate when there's a need to make some changes.

Feel free to comment below if you have other concerns along the way. The Community is always here to help. Have a wonderful day, @Johns27m!